Guild Wars 2

Hello,

after todays patch, 15.09, the game client keeps crashing and sending me directly to the “report/send error to ANet” box.

Thank you.

I have the same problem. I’m trying to repair the client now, we’ll see how it goes.

EDIT: I repaired the client but I still get the crash.

• Crash <—*
  Exception: c0000005
  Memory at address 6f72703c could not be read
  App: Gw2.exe
  Pid: 7648
  Cmdline: -mapLoadInfo
  BaseAddr: 010C0000
  ProgramId: 101
  Build: 53068
  Module: LavasoftTcpService.dll
  When: 2015-09-15T17:26:05Z 2015-09-15T19:26:05+02:00
  Uptime: 0 days 0:00:21
  Flags: 0

• System <—*
  Name: JEREMLLOYD-PC
  IpAddr: 81.57.198.63
  Processors: 8 [GenuineIntel:6:10:9]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 4838MB/ 8088MB 59%
  Paged: 12658MB/16176MB 78%
  Virtual: 3805MB/ 4095MB 92%
  Load: 40%
  CommitTotal: 3517MB
  CommitLimit: 16176MB
  CommitPeak: 3664MB
  SystemCache: 4936MB
  HandleCount: 28643
  ProcessCount: 83
  ThreadCount: 1677

• Process Memory <—*
  Private: 96MB
  WorkingSet: 104MB
  PeakWorkingSet: 131MB
  PageFaults: 856014

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

• Thread 0×1e88 <—*

• Trace <—*
  Pc:10006b40 Fr:05fdca44 Rt:100054d6 Arg:05fdcb14 1c7c26ec 066d6450 064eb3fb
  Pc:100054d6 Fr:05fdcabc Rt:100058f2 Arg:05fdcb14 1c7c276c 066d6450 00000000
  Pc:100058f2 Fr:05fdcb3c Rt:10006256 Arg:000000e8 05fdccd8 066d6450 00000000
  Pc:10006256 Fr:05fdcb70 Rt:100060ca Arg:066d6240 000000e8 00000001 05fdcce4
  Pc:100060ca Fr:05fdcbb0 Rt:10018b7f Arg:05fdccd8 00000001 1c7c20f0 00000000
  Pc:10018b7f Fr:05fdcca0 Rt:75066f79 Arg:00000868 05fdccd8 00000001 05fdccf0
  Pc:75066f79 Fr:05fdcce8 Rt:013c683e Arg:00000868 066d6240 000000e8 00000000
  Pc:013c683e Fr:05fdcd1c Rt:014d84ce Arg:0d2ed080 066d6240 044f0f8c 044f0f00
  Pc:014d84ce Fr:05fde328 Rt:014d7b9c Arg:066d6230 0664ec00 0000ea60 044f0f34
  Pc:014d7b9c Fr:05fde380 Rt:014d874e Arg:04511b10 04511b40 0664ec04 00000000
  Pc:014d874e Fr:05fdf990 Rt:014c1a69 Arg:05fdf9ac 0664ec00 0d094fb4 000e61de
  Pc:014c1a69 Fr:05fdfbe0 Rt:014c03b0 Arg:000e61de 00106766 0236a180 05fdfc2c
  Pc:014c03b0 Fr:05fdfc10 Rt:014bdec5 Arg:0236a180 05fdfc2c 0d094fcc 05fdfc38
  Pc:014bdec5 Fr:05fdfc24 Rt:014be8eb Arg:0664ec04 0d094fb4 0d094f20 05fdfc88
  Pc:014be8eb Fr:05fdfc38 Rt:014bc843 Arg:0d094f2c 0d094f20 00000000 0d094f20
  Pc:014bc843 Fr:05fdfc88 Rt:014bcd5f Arg:00000000 044e3610 002ca948 014be045
  Pc:014bcd5f Fr:05fdfcb8 Rt:013c0313 Arg:00000000 04517738 00000000 05fdfd04
  Pc:013c0313 Fr:05fdfccc Rt:015007a0 Arg:044f1080 1c2cb8b2 00000000 04517738
  Pc:015007a0 Fr:05fdfd04 Rt:015008c8 Arg:00000000 05fdfd1c 7696336a 04517738
  Pc:015008c8 Fr:05fdfd10 Rt:7696336a Arg:04517738 05fdfd5c 773992b2 04517738
  Pc:7696336a Fr:05fdfd1c Rt:773992b2 Arg:04517738 72978b63 00000000 00000000
  Pc:773992b2 Fr:05fdfd5c Rt:77399285 Arg:0150084c 04517738 00000000 00000000
  Pc:77399285 Fr:05fdfd74 Rt:00000000 Arg:0150084c 04517738 00000000 00000000

• Thread registers <—*
  eax=05fdcab0 ebx=064f3ea8 ecx=066d6464 edx=0c52f101 esi=064eb3fb edi=6f72702f
  eip=10006b40 esp=05fdca34 ebp=05fdca44
  cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010216

eax-32 05FDCA90 05fdcb30 100368d0 05fdcab8 10007085
eax-16 05FDCAA0 0000005e 00000001 00000031 1c7c26ec
eax 0 05FDCAB0 05fdcb30 10036b00 ffffffff 05fdcb3c
eax16 05FDCAC0 100058f2 05fdcb14 1c7c276c 066d6450
eax+32 05FDCAD0 00000000 066d6450 77392bf6 066d6450
eax+48 05FDCAE0 01000020 0c52f080 6b6f6f63 613d6569
ebx-32 064F3E88 0076006e 00330064 00750064 002e006d
ebx-16 064F3E98 006c0064 0000006c 7c1c7cac 8c00ffff
ebx 0 064F3EA8 0000002c 064f3ea8 125013a0 6d0151e4
ebx16 064F3EB8 8f421084 21084210 84210842 10842108
ebx+32 064F3EC8 42108421 0841a3d0 84054780 0000011a
ebx+48 064F3ED8 04afe200 68747561 6b6f6f43 003d6569
ecx-32 066D6444 0ca3a930 7e3b92f9 80006449 10030002
ecx-16 066D6454 064eb368 064eb451 064eb4a4 066d0101
ecx 0 066D6464 064f3ea8 00000000 064f4520 00000000
ecx16 066D6474 00000000 00000000 00000000 00000000
ecx+32 066D6484 00000000 00000000 30340000 00544547
ecx+48 066D6494 312f5054 0a0d312e 6b6f6f43 00000003
edx-32 0C52F0E0 34653339 66663832 36633033 00313936
edx-16 0C52F0F0 7541ed0e 88000000 00000060 0c52f0f8
edx 0 0C52F100 68747561 6b6f6f43 613d6569 73656363
edx16 0C52F110 6c2f3d73 73657461 212a2f74 6e616d2f
edx+32 0C52F120 73656669 72702f74 6172676f 212a2f6d
edx+48 0C52F130 6f72702f 6d617267 6d7e2a2f 343d3564
esi-32 064EB3D8 343d3564 61313565 38363864 32373866
esi-16 064EB3E8 64613130 34653339 66663832 36633033
esi 0 064EB3F8 0d313936 736f480a 61203a74 74657373
esi16 064EB408 2e6e6463 2e313031 6e657241 74654e61
esi+32 064EB418 6b726f77 6f632e73 430a0d6d 656e6e6f
esi+48 064EB428 6f697463 6b203a6e 2d706565 76696c61

• Code <—*
  10006B20 0d008bf7 749d5f5e 5b5dc204 00cccccc ….t._^[]……
  10006B30 558bec83 ec08538b 19578b7b 04895df8 U…..S..W.{..].
  10006B40 807f0d00 0f85b500 00008b55 08568b4a ………..U.V.J
  10006B50 10894dfc 837a1410 8d471072 048b32eb ..M..z…G.r..2.
  10006B60 028bf283 7814108b 58107202 8b003bd9 ….×...X.r…;.
  10006B70 8bd10f42 d385d274 5a83ea04 72138bff …B…tZ…r…

• Stack <—*
  05FDCA34 05fdcb14 066d6464 064f3ea8 05fdca54 ….ddm..>O.T…
  05FDCA44 05fdcabc 100054d6 05fdcb14 1c7c26ec …..T…….&|.
  05FDCA54 066d6450 064eb3fb 066d6454 00000000 Pdm…N.Tdm…..
  05FDCA64 0c5311a8 05fdca9c 100016cd 0c5311a8 ..S………..S.
  05FDCA74 1c7c26cc 00000047 05fdcafc 00000001 .&|.G………..
  05FDCA84 05fdcafc 0c52f1e8 05fdca74 05fdcb30 ……R.t…0…
  05FDCA94 100368d0 05fdcab8 10007085 0000005e .h…….p..^…
  05FDCAA4 00000001 00000031 1c7c26ec 05fdcb30 ….1….&|.0…
  05FDCAB4 10036b00 ffffffff 05fdcb3c 100058f2 .k……<….X..
  05FDCAC4 05fdcb14 1c7c276c 066d6450 00000000 ….l’|.Pdm…..
  05FDCAD4 066d6450 77392bf6 066d6450 01000020 Pdm..+9wPdm. …
  05FDCAE4 0c52f080 6b6f6f63 613d6569 00656363 ..R.cookie=acce.
  05FDCAF4 0000005f 00000069 0c52f1e8 6b6f6f43 …i…..R.Cook
  05FDCB04 613d6569 00656363 0000005f 00000069 ie=acce.…i…
  05FDCB14 0c533f88 6f72702f 6d617267 0030312f .?S./program/10.
  05FDCB24 00000006 0000002f 1c7c276c 05fdcc94 …./…l’|…..
  05FDCB34 10036b48 00000002 05fdcb70 10006256 Hk……p…Vb..
  05FDCB44 000000e8 05fdccd8 066d6450 00000000 ……..Pdm…..
  05FDCB54 00000000 00001000 078a0c18 0cf54dc8 ………….M..
  05FDCB64 00000000 0000000f 1c7c2720 05fdcbb0 …….. ‘|…..
  05FDCB74 100060ca 066d6240 000000e8 00000001 .`..@bm………
  05FDCB84 05fdcce4 ffffffff 078a0c18 1c7c27e0 ………….’|.
  05FDCB94 ffffffff 05fdcce4 078a0c18 066d6450 …………Pdm.
  05FDCBA4 05fdcc94 10036ad0 1c7c27e0 05fdcca0 …..j…’|…..
  05FDCBB4 10018b7f 05fdccd8 00000001 1c7c20f0 …………. |.
  05FDCBC4 00000000 00f4cfc8 00000000 00000000 …………….
  05FDCBD4 00f40000 01000000 05fdcb24 00000000 ……..$…….
  05FDCBE4 05fdfcf4 773d1985 0052beaf fffffffe ……=w..R…..
  05FDCBF4 77393446 77393074 7737fe52 7672c4e7 F49wt09wR.7w..rv
  05FDCC04 ffffffff fffffffe 024ccd74 0236aa98 ……..t.L…6.
  05FDCC14 e8cbb70c 05fdcc34 01c5e738 0cd8d3dc ….4…8…….
  05FDCC24 0cd8d3dc 00000020 024ccd74 0236a4f8 …. …t.L…6.
  05FDCC34 b5b5c2a7 05fdcc54 01c5e738 ffffffff ….T…8…….
  05FDCC44 05fdcc60 066d6450 00000000 00000868 `…Pdm…..h…
  05FDCC54 05fdccf0 05fdccd8 00000001 00000000 …………….
  05FDCC64 00f4ce38 05fdcce4 0cd8d320 066d6326 8……. …&cm.
  05FDCC74 066d6321 0cd8d320 05fdcc8c 014dcc4e !cm. …….N.M.
  05FDCC84 05fdcc94 00000001 05fdccbc 1c7c20f0 …………. |.
  05FDCC94 05fdfcf4 100380db ffffffff 05fdcce8 …………….
  05FDCCA4 75066f79 00000868 05fdccd8 00000001 yo.uh………..
  05FDCCB4 05fdccf0 00000000 00000000 00000000 …………….
  05FDCCC4 00f4ce38 05fdcce4 00000000 000000e8 8……………
  05FDCCD4 05fdcdd4 000000e8 066d6240 00f4ce30 ……..bm.0... 05FDCCE4 00000000 05fdcd1c 013c683e 00000868 ........>h<.h... 05FDCCF4 066d6240 000000e8 00000000 0d3bd140 @bm..........;.
  05FDCD04 0d3bd178 066d6230 05fdcd20 05fdcddc x.;.0bm. …….
  05FDCD14 00000000 0d2ed0ec 05fde328 014d84ce ……..(…..M.
  05FDCD24 0d2ed080 066d6240 044f0f8c 044f0f00 ….bm...O...O. 05FDCD34 0d3bd140 00000001 00000001 000000e8 @.;............. 05FDCD44 01fab1d0 00000000 00000000 00000000 ................ 05FDCD54 00000000 00000000 00000020 01fab1f0 ........ ....... 05FDCD64 00000001 05fdcf9c 0cd8d320 00000000 ........ ....... 05FDCD74 00000001 00000000 00000004 00000000 ................ 05FDCD84 0000003f 00000000 00000000 ffffffff ?............... 05FDCD94 00000000 00000000 00000000 00000000 ................ 05FDCDA4 05fdcda8 05fdcdc4 00000fa0 00000000 ................ 05FDCDB4 00000000 05fdcdc4 05fdcdc4 00000000 ................ 05FDCDC4 05fdcdb8 05fdcdb9 000001c8 00000000 ................ 05FDCDD4 000000e8 066d6240 00000000 00000000 ....bm………
  05FDCDE4 00000000 00000000 00000000 00000000 …………….
  05FDCDF4 00000000 00000000 00000000 00000000 …………….
  05FDCE04 00000000 00000000 00000000 00000000 …………….
  05FDCE14 00000000 00000000 00000000 00000000 …………….
  05FDCE24 00000000 00000000 00000000 00000000 …………….

me too, the same problem, what happen??

Not even able to download update, constant unable to connect. After reading this I guess I won’t try til tomorrow. Maybe will be fixed by then.

Ok I finally managed to download the update by constantly restarting the client, and after a while I got it to 100% \o/

Jeremlloyd.6837:

Ok I finally managed to download the update by constantly restarting the client, and after a while I got it to 100% \o/

I try to repair the client…doesn’t work….

+1

Crashes shortly after logging. Repeatedly.

Me too, after a while when it is still downloading the patch the launcher crashes.

Same here, multiple crashes. Can’t be played

Jeremlloyd.6837:

I have the same problem. I’m trying to repair the client now, we’ll see how it goes.

EDIT: I repaired the client but I still get the crash.

—> Crash <—
Exception: c0000005
Memory at address 6f72703c could not be read
App: Gw2.exe
Pid: 7648
Cmdline: -mapLoadInfo
BaseAddr: 010C0000
ProgramId: 101
Build: 53068
Module: LavasoftTcpService.dll
When: 2015-09-15T17:26:05Z 2015-09-15T19:26:05+02:00
Uptime: 0 days 0:00:21
Flags: 0

This is causing your crash:

Module: LavasoftTcpService.dll

Uninstall AdAware or disable it from running at startup. Some on the internet claim that it’s malware, but I’m not sure on that.

abomally.2694:

Jeremlloyd.6837:

I have the same problem. I’m trying to repair the client now, we’ll see how it goes.

EDIT: I repaired the client but I still get the crash.

—> Crash <—
Exception: c0000005
Memory at address 6f72703c could not be read
App: Gw2.exe
Pid: 7648
Cmdline: -mapLoadInfo
BaseAddr: 010C0000
ProgramId: 101
Build: 53068
Module: LavasoftTcpService.dll
When: 2015-09-15T17:26:05Z 2015-09-15T19:26:05+02:00
Uptime: 0 days 0:00:21
Flags: 0

This is causing your crash:

Module: LavasoftTcpService.dll

Uninstall AdAware or disable it from running at startup. Some on the internet claim that it’s malware, but I’m not sure on that.

I don’t use AdAware.