Guild Wars 2

Hey guys, I just bought this game yesterday and downloaded it over night. When i logged on this morning the download was complete and I was able to log on and create a character and begin playing. Later on in the day I attempted to startup the game again only to find that after i clicked on the “Play” button my screen would go black (as if the game were about to start up). All I could see was my cursor (no music or anything). I find it odd that it worked only an hour before hand, but after many tries it just crashes and sends me back to my desktop after around 10 seconds of a black screen. I have read what others have suggested such as deleting the folder from the App Support and adding in “-repair” in the command box. In the end none of that has worked. Please Help!

Also sometimes I will get a popup with an Exception c000005 or something like that

Try this, (it will be a long post, I’m posting a complete list so you won’t have to wait for a reply). Start with step 4, if nothing, try 5. If you still aren’t working, start from 1 and work through till the end. Please post back what fixed it for you. If nothing works either post you complete system specs here or us, or file a ticket and hen let us know what your fix was.

1.) run software update to ensure all drivers and os are up to date.

2.) try repairing disk permissions via Disk Utility first. Then…

3.) repair the client install

Open Terminal

Type the following:

/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

You can copy and paste that in, but (check the dash) you must change the dash before the word USE or this will fail the forum shows an em dash (—), but it is supposed to be 2 consecutive en dashes (-). Run it and let it go until finished. FYI if you type the command yourself or paste it, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)… Reiterated due to previous confusion about that dash on these forums.

4.)Perhaps after doing that, if it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved login/password and in-game settings.

Mine is located under the hidden Library folder (navigate using finder, do not use spotlight to search)

/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2

You may want to copy/paste this folder to your desktop as a temporary back up, just in case.

Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..

~~Your folder is probably hidden (as is the default). Hidden folders display as greyed out text and icons. I found this after googling:

http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models

You can also try holding alt while clicking "GO " in the finder menu bar unhide the correct Library folder, continue holding alt and click on Library (if you release the alt/option key, “library” will disappear. At least the link has visuals for you. Hope it helps.

5.) check support.mac.com for instructions on how to reset your pram and smc.

6.) If none of this works, check the sticky and submit a ticket, then please come back here and report the fix that worked for you.

I got on yesterday and for some reason it worked fine without me doing anything. After a few hours of playing I was disconnected and the same problem happened again with getting kicked off. I deleted the folder, repaired the client, updated my drivers, and reset the PRAM and SMC. After all of this it still did not work consecutively. Although after around 10 attempts, the game did launch. Obviously it works on my computer, I just want to be able to hit the Play button and it work every time. Could the fact that I use Snow Leopard (latest version) change anything?

It shouldn’t.

Did you try step 2 with disk utility?

Also, please post your system specs and which Mac you play on.

Yep I tried all of the steps. I decided that my Mac needed an upgrade anyways so I purchased Mountain Lion earlier today. Everything should be up to date

Try it out with your upgrade, if it’s still crashing, do me a favour and check your CPU and GPU temps. Istat is a free widget you can use.

Perhaps you could consider lowering game resolution if you are still having issues? (was just looking up some stuff on your video card, not sure if it will help or not)

Everything appears to be working now I don’t know exactly what fixed it, but it works consecutively now! Thank you very much for your help. Much appreciated!

Fantastic! Keep us up to date if you have any further issues.