Guild Wars 2

Hello there,

I recently bought my first iMac and was kind of disappointed with the frame rates that GW2 gave compared to my old PC. I can live with the frame rate drops but now GW2 keeps crashing whenever I’m in Lion’s Arch/Tequatl/WvW/World bosses or anything else that has lots of things happening on screen at once.

Before it crashes the frame rate drops really low for a couple of seconds and then it just stops working. Afterwards I get a LockedRect error and have to restart the client.

This makes WvW/Tequatl/Any world boss unplayable since I get kicked into overflow and don’t have a chance anymore.

I’ve already removed the application support folder, tried reinstalling the game, tried the modified config files and even tweaked the ingame settings to lower settings. But nothing helps. It isn’t the iMac itself, since it’s pretty much the best Mac around at the moment (not counting the new Mac Pro). I have done a disk cleanup with disk utility but that didn’t help either.

Does anyone have a solution to this problem?

Kind regards,

David

Hi David,

it sounds like your system is choking on the amount of graphical detail that it tries to draw. It does not mean that the computer is slow but rather the game is not optimized well (previously discussed in this forum). Could you please try turning down your GW2 graphics settings to either “Best Performance” or those listed in this topic:

https://forum-en.gw2archive.eu/forum/support/mac/Constant-Crash-c0000005/3422883

That fixed the problem but now it looks like a game from 2000.

Isn’t there another option to fix this issue?

My only suggestion would be to adjust the settings one by one to find the “sweet-spot” where it does not crash any longer.

Also, could you please post the crash log to the http://pastebin.com please? It may be possible to figure out what is the cause of the crash.

The file you are looking for is called “ArenaNet.log” and you can find it in
(If this path shows up on multiple lines, it should be all one line)
/Users/yourusername/Library/Application Support/Guild Wars 2/p_drive/User/Application Data/Guild Wars 2.

I found the file you want but it’s a lot of pages, do you want it all or should I choose one of the options to the left?

On the left it says System log queries, Diagnostic and usage information and Files.

Oh sorry…I am guessing you double click’ed it, which opened the Console.app. The Console.app by default is associated with all files that have the .log extension and allows to view all logs, including a bunch of other system logs.

The contents of ArenaNet.log will show up once you double-click the file, but do not select any of the other logs from the list on the left. The log that you are currently seeing will be displayed in the window title. It should say ArenaNet.log.

Alternatively, you could try opening the ArenaNet.log in TextEdit it will give you just the contents of that log. Paste the entire file to paste bin please. Thanks!

http://pastebin.com/mUt2V2vA

Here you go, hope it helps.

I also crash whenever graphics are set higher.
set it to best performance, then increase the settings one-by-one and see what is actually needed. Most of the ‘high’ settings add nothing over medium or sometimes even low. I increased it to what it looks like in best performance but don’t have crashing. I have a feeling it’s the animation or environment that’s the culprit, and neither of those add anything noticeable when increased.

@Mystic: Thanks for sharing your tip!

@David: Thanks for posting the log file.

All your crashes are referencing the “Dx9Tex.cpp” file, which is likely responsible for drawing of textures (and possibly other stuff such as animation) using DirectX 9 framework.

From what I can understand, it seems that:
1. Your computer is running out of memory for animation:
“Mem Arena ‘Animation’ capacity exceeded. Attempted alloc category: ‘Anim Import Packfile’ Size: 3453496”.

I guess you can either take the approach that Mystic suggests, in which you set everything to “Best performance” and then increase settings one by one or try “Autodetect” but make sure that settings for Animation and Texture are set to a notch lower than what “Autodetect” sets for you.

2. You may have to reset PRAM on Mac. A similar issue was occurring on PC and once someone reset BIOS settings to default settings, the issue related to: “Failed to resolve AimIK bone indices” went away. (Source: http://www.guildwars2guru.com/topic/84474-crashing-a-lot-mostly-wvwvw/)

To reset SMC/PRAM on Mac, please follow the instructions at (look for section “Rest your SMC and PRAM:”

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

3. There appears to be a note about possibly a file missing: “Content is referencing a propID that doesn’t exist propId=‘1600441043174588950’”. It is possible that the GPU could not load it in time because it ran out of memory or actually that the file is missing.

You could try running from Terminal.app (you can find it in Applications→Utilities) the following command. It assumes your GW2 client was installed in the default location of /Applications.

/Applications/Guild\ Wars\ 2.app/Contents/MacOS/cider —use-dos-cwd C:/GW2 — C:\\GW2\\GW2.exe -repair

Note: The —line (between word cider and use-dos-cwd) is actually 2 dashes, the format of the forums make it look like 1 long dash, you may have to delete and re-type this for it to work.
This command is properly formatted and also available at

http://pastebin.com/WcKQezpG

Please provide an update and good Luck!

I reset the SMC and PRAM, but that didn’t fix it.
I repaired the install with the terminal.app, which also didn’t fix it.
I lowered the animation setting, didn’t fix it.

But then I lowered the textures and environments and de-selected the best texture filter. It didn’t crash in Lions Arch after that. I also got a moderate increase in frame rates thanks to it. Still need to test it in WvW and world bosses, but if it didn’t crash in Lions Arch, those two should be fine aswell.

Thanks for the help, at least now I can hopefully safely do world bosses again.