Guild Wars 2

Firstly, nothing has changed on my PC, neither hardware nor software wise.

The past couple of days (since a small patch in fact) I am crashing badly enough that the PC reboots. The game will freeze, a buzzing noise occurs and then the crash happens. The last time this happened, I managed to alt-enter and catch an error message – something like nVidea has recovered from a something-or-other and it mentions something about the kernal.

Now, I can’t grab a shot of the message as it flashes off screen too quickly.

I think there’s a way of looking up the system log but I’m flummoxed. Has there been a change to the game that’s causing this?

My PC specs are given below and only GW2 gives this error.

Graphics driver version 9.18.13.182 (yes, old I know, but up until now perfectly stable)
All CPU cores @ 4GHZ around 35 degrees C idle
GPU cores around 30 degrees C idle

Just mentioning these in case I’m looking at overheating.

Any help most appreciated.

First make sure that bluescreens are enabled to see if you have a bluescreen or if
the PC reboots without any error. In that case its mostly a problem of your powers
supply.

http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

Hello, thanks for the reply Beldin, appreciated.

I did some research on a failing PSU but I doubt that’s the issue. I found this

“run Speccy to check out your Rail voltages, 12V in particular, shouldn’t be less than about 11V”

I’ve investigated using Speccy and that particular rail is well within norm. Also, it’s only GW2 that shows this behaviour.

Would a complete install of Windows updates and an install of the latest driver help, do you think?

Cheers.

Just because an app tells you that your PSU is running at 12v doesn’t mean a whole lot. All power supplies sold in most countries in the world need to have overload protection to prevent overheating and starting a fire your PSU can show the correct voltage but there could be a problem causing the unit to go into overload protection and shut down this is the number one reason a PC will just shut down the second reason will be overheating of the CPU of GPU these devices also have over heating protection that will shut the device down to prevent damage if the temps get to high. The main cause of system over heating is dust build up. PCs seem to be dust magnet not sure about the physics involved but even in the cleanest of homes you can get dust to collect inside a PC and it doesn’t take much dust to reduce airflow and get a temps to rise. Check inside you system get some canned air and get the dust. Take the PC outside, never blow out a system in the same room the system is kept in because in a few hours all that dust will be sucked right back into the PC. Next check all the fans are the all running peroperly do they sound right. Also is there good ventilation all around the outside of the system is there anything blocking any fans or vents the system. One more reason a system will just shut down a bad memery stick will cause a system to shut down when some app of program access the bad memery block. Check you system memery with a good memery test app. Never test memery in Windows because Windows has protected memery blocks that can’t be tested while Windows is running get a memery test app that boots from cd or flash drive and let it run for several hours over night is best good luck the game can’t just shut your system down if you system is just shutting down during game play then it’s 99% posable that it’s a hardware issue.