Crashing at launch

Crashing at launch

in Account & Technical Support

Posted by: YOUNGtheslayer.6547

YOUNGtheslayer.6547

After yesterday’s update my client crashes about five seconds after launching.

I’m running 10.9.4 on a mid 2010 MacBook Pro.
2.4 GHz Intel Core i5
8GB 1067 MHz DDR3
Intel HD Graphics 288 MB

I’ve attached the error I’m getting. It’s happened several times in a row, both if I immediately try to log into a character or if I wait at the character select screen for it to fully load. It’s happened on multiple characters too.

Attachments:

Crashing at launch

in Account & Technical Support

Posted by: JOO TOO.5193

JOO TOO.5193

I’ve been getting the exact same problem these past couple days, it happens about 3-6 seconds after I hit the ‘play’ button, I’ve tried restarting several times, only thing that’s ‘helped’ is waiting it out, about to try the things posted here: https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting

(edited by JOO TOO.5193)

Crashing at launch

in Account & Technical Support

Posted by: JOO TOO.5193

JOO TOO.5193

Seems like tip #3 did the trick, might’ve just been how long it took, but we’ll see. Just copy paste that line of code into terminal and wait, it’ll start up guild wars and ‘update’ for awhile, just let it finish before trying to play.

Crashing at launch

in Account & Technical Support

Posted by: FlamingFoxx.1305

FlamingFoxx.1305

Honestly I’m not 100% sure if your graphics card is even supported. 288MB of vRAM sounds far too low to be able to play the game :S

Crashing at launch

in Account & Technical Support

Posted by: Lacey Hiteshue.4082

Lacey Hiteshue.4082

Technical Support

Hello YOUNGtheslayer,

I would like to see if your system meets the minimum system requirements to play the game. Can you provide us with a screenshot of your system specs that includes the graphics card model?

Crashing at launch

in Account & Technical Support

Posted by: Michael Walker.8150

Michael Walker.8150

@op
do you have this config?

  • NVIDIA GeForce GT 330M graphics processor with 256MB of GDDR3 memory on 2.4GHz and 2.53GHz configurations; or 512MB of GDDR3 memory on 2.66GHz configuration
  • Intel HD Graphics with 256MB of DDR3 SDRAM shared with main memory <- can’t find a 288mb config but users posting this on other boards?

from

http://support.apple.com/kb/SP582

gw2 mac beta requires a 320m (1gb) at least, which would be double vram than the 330m has on the higher config.
maybe if you install windows you’d be more lucky?

also take a look here
http://support.apple.com/kb/HT4110
maybe your macbook isn’t switching between the cards properly, I had this problem as well with a new model, works now.

good luck