Currency Exchange failure, lost gold.

Currency Exchange failure, lost gold.

in Account & Technical Support

Posted by: psandow.1053

psandow.1053

Hi,
I just attempted to trade approx 1g57s for 200 gems – i adjusted the copper value so it gave exactly 200 gems. On clicking Trade, ‘Failure’ written in red and ‘199’ popped up but the trade appeared to complete as my gold went down and I appeared to have 200 gems. I went to purchace 5 Fine transmutation stones with the 200 gems – clicked to comfirm, the 200 gems went to 0, but I have no sign of the Transmutation stones, and I’ve lost the gold. Is this just a slow delivery of the stones or was this a bug in the exchange? The stones are not in my recent purchases list. Can I get my gold back..?

(edited by psandow.1053)

Currency Exchange failure, lost gold.

in Account & Technical Support

Posted by: Ancaron.2736

Ancaron.2736

Have you tried deleting a mail from your inbox ? Sometimes BLC mails will be delivered after deleting an old one.

Currency Exchange failure, lost gold.

in Account & Technical Support

Posted by: psandow.1053

psandow.1053

Hi, my inbox is now 0/10, previously 2/10.

Currency Exchange failure, lost gold.

in Account & Technical Support

Posted by: hash.4903

hash.4903

REMEMBER newer bought in game currency for real money, every game have the same problems…

Currency Exchange failure, lost gold.

in Account & Technical Support

Posted by: Account.9832

Account.9832

If you saw the number of gems go up, then the gem transaction worked correctly. Your issue would be with the delivery of the transmutation stones (or rather, “transmuation” stones – they haven’t had time time to fix that typo in the last 6 months, apparently, it’s been there since beta).

- Al Zheimer