Guild Wars 2

Could someone from Anet please tell me what the current support ticket queue time is. I sent in my ticket 42 hours ago after being falsely permabanned and have not got a single word back yet.

Just wondering, Thanks guys

From the answer of other users, it takes 1-3 days to have an answer, but in the meantime check if your account is already reinstated. It happens.

Fabsm.5897:

From the answer of other users, it takes 1-3 days to have an answer, but in the meantime check if your account is already reinstated. It happens.

I have been checking every hour Nothing

i got a reply after 6 hours. they asked for my serial key, i gave it and here i am waiting again for their reply

CC Eva.6742:

zBluRrYz,

it is hard to say. It depends on the situations and the different incidences but overall, the time of resolution has decreased. In any case, should your incidence remain unresolved for today, please post your reference number in the following thread. Keep on checking as Fabsm says though.

Thanks!

Thanks for the quick reply Eva. I remain optimistic that i will be playing by the time tonight rolls around! Back to the grind of getting a legendary i hope!

CC Eva.6742:

zBluRrYz,

it is hard to say. It depends on the situations and the different incidences but overall, the time of resolution has decreased. In any case, should your incidence remain unresolved for today, please post your reference number in the following thread. Keep on checking as Fabsm says though.

Thanks!

Can you explain me which situation need over 13 days to resolve or respond ?

CC Eva.6742:

szegedee.5130:

CC Eva.6742:

zBluRrYz,

it is hard to say. It depends on the situations and the different incidences but overall, the time of resolution has decreased. In any case, should your incidence remain unresolved for today, please post your reference number in the following thread. Keep on checking as Fabsm says though.

Thanks!

Can you explain me which situation need over 13 days to resolve or respond ?

Ok, to wait 13 days is indeed not normal. Could you please tell me what is your incidence and your reference number? Thanks.

Sure.
121027-001889 Account closed for payment fraud; awaiting review
That was 7 days ago when i wrote to the review topic.
After that i sent 2 or 3 mail for the support without any luck( i didn’t opened multiple tickets ).
I would be grateful if you could give me some information

I am waiting for 12 days now.
It would be lovely if you could help me as well
Having the same issue. Posted in german Support though … but there no mod even hassles to comment.

If you can help the incident number is 121028-001758. I also can translate all the information if it helps

Dear CC Eva,
I got banned since Oct. 31, though i received an e-mail specifically from GM Roland resolving my issue. But the problem was, i only read his email a day after he sent it last Tuesday evening. So i tried to follow up, but to no avail, i’m still stuck in the limbo my account was already reviewed twice by two GM (Lloyd and Roland) but still there is no fix yet i want to play again with my colleagues. please help.

Ticket reference no: 121101-000034