Guild Wars 2

I just had an interesting incident with customer service, and I’m not quite sure what can/should be done about it.

I accidentally transferred to another server, instead of guesting. I readily admit this was my fault. I got distracted by something in real life while I was guesting, and ended up transferring. I realized what I did immediately and sent in a service ticket immediately.

The customer service rep saw fit to place me back on my server, but it was apparently not possible to refund the gems I spent. $25 is a pretty big mistake to ask a customer to eat….particularly one that spends quite a bit of money on gems…specifically to support the company.

The thing is, this happened to someone else in my guild about a month ago, and they were refunded their gems, so I wonder why this can be done for them and can’t be done for me.

I’ve already decided not to buy gems until I’ve paid myself back four times over, but that’s not really the solution I’d prefer. I don’t want to punish Anet for one customer service decision. By the same token, I know of no business on earth with someone buys a product accidentally and can’t get a refund for it a minute later. More to the point, they’re not even giving me back cash…they’re refunding gems that I’d just spend anyway.

Frankly, I’m not sure what the policy on this is, but I’m very dissatisfied with the way customer service has handled this complaint.

Edit: [Incident: 130815-000460]

It’s Saturday morning and Gaile is usually off till Monday, most likely post on the forums Monday afternoon. I wouldn’t expect an answer from her till then.

Thanks for that. I didn’t expect an answer till then anyway…I just felt compelled to post because I couldn’t accept what was being said to me by CS. I just don’t see the reason for the decision.

Thanks Gaile, customer service refunded my gems after all, so it’s all good. I knew it was just a misunderstanding.

I’m quite happy to keep buying gems to support the game, as I have from day one.

@Vayne, would you let us know how this turns out. Not that I ever have any gems to do this by accident. I am just curious how they will handle it. imo, since it was acknowledged it was a mistake by putting you back on the right server. It seems they would refund you.

danielrjones.8759:

@Vayne, would you let us know how this turns out. Not that I ever have any gems to do this by accident. I am just curious how they will handle it. imo, since it was acknowledged it was a mistake by putting you back on the right server. It seems they would refund you.

They refunded his gems, per the post above yours.

@Astral, thanks, I knew I shouldn’t have been reading that early in the morning. That post just went right over me.