Guild Wars 2

Hey guys!

I had a problem: Basically 280g went from my account and im like 80% sure its thanks to a glitch

I wrote a ticket to Customer Support a day ago, but no response yet.
My question is how long does it take anet to respond? or should i write a ticket again?
Its kinda an important thing.

If you gained any Gold through illicit means, it will be removed.

If you contacted the CS Team via the ‘Support’ link above/below and used the web-form to create a Ticket, you should have received the automated “Thank you for contacting us…” response.

If you contacted the CS Team in-game via the ‘Bug Report’ feature, you will garner no response (as indicated on the Bug Report window).

If you did receive the automated response, the CS Team allows themselves 72 hours to respond.

Good luck.

10Q for your help matey