D/C net connect: An official response please.

D/C net connect: An official response please.

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Posted by: Anasurimbor.5763

Anasurimbor.5763

I’ve had an issue where when I play GW2, my internet connection is… well… disconnected.

It happens with no other program, no streaming services. Game just stops responding, I alt+tab to see what’s up, and find my internet connection disabled.

I did a google search about “gw2 disconnect internet” and was presented with a deluge of results.

…Here’s the thing though, not a single one (that I saw, I suppose I may have missed one among the dozens of results) was replied to by a red tagged response.

People begging for a fix or even an explanation of why this is happening, and instead getting hopeful fix advice like, “reset your router, call your isp, change the stuff in administrative tools, etc”, from others. (Tried all of these, btw.)

So I’m asking for a direct response to an issue that’s plagued/plaguing players to the point where they say screw it and do something else.

I love this game, but being disconnected anywhere from every ten minutes to every couple of hours, and not just a d/c, but my internet adapter(?), that’s just bad news.

So… Why is this happening, and how do we fix it.

Borlis Pass

Swedgin [FFT] – Norn Guard

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Posted by: Dkblight.2480

Dkblight.2480

I completely feel you, I’ve noticed my adaptor disconnect, as well, when I experience huge lag. Never had this issue before, but lately I’m getting heavy lag spikes, especially in the sanctum sprint race. I also have D/C on maps that have few people, I get maps that everyone is flooding, but not maps that maybe have 10-20 people on them. I’ll reset my router thinking that’s the issue, try different adaptors thinking maybe I have a faulty driver for my adaptor, I’ll do a system clean up thinking maybe something is clogging my system, check for beta updates to see if that is the issue, and update anything and everything that pertains to my game play, yet nothing helps. I’m hoping this issue gets fixed, I can figure with the constant updating with new content to please the people who game hop due to being jaded graphic wh0res, that there will be side effects to the server, namely server issues such as what we have, but time and effort to please the skrit gamers who are all “oooo shiny” needs to be cutback a little to improve the game performance to those who care about the game play and people they met in game more then what new shinies will be out next.

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Posted by: Anasurimbor.5763

Anasurimbor.5763

Day 2.
Still happening, still no answer.

Borlis Pass

Swedgin [FFT] – Norn Guard

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Posted by: WhimScribe.1490

WhimScribe.1490

I’d like to know too what’s going on … been having the exact same issue, only, it started tonight! It’s extremely frustrating.

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Posted by: ArmageddonAsh.6430

ArmageddonAsh.6430

Yep i get this, I get various error messages when it happens as well. I can stream, download and even PLAY other games at the same time yet this game seems to like just randomly killing my connection when ever it decides to disconnect.

It has been like this since Beta, though it got better (just) for a while but now its getting worse again, today i have had at least 15 disconnects today alone.

The game wont let me play again giving me an error that it failed to log in or something, and yet i could log into wow, rift or even BOTH and play them both swapping between them without ANY issue. Log out of them and try to log into Guild Wars 2…No go, same error as before.

now you can NOT say its my internet if i am able to log into 2 MMO games and play them, switch between them, even stream videos all at the same time yet Guild Wars 2 on its own wont work…

D/C net connect: An official response please.

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Posted by: Anasurimbor.5763

Anasurimbor.5763

Still happening, still no answer.

c’mon now, this is getting to be a bit much. You can answer some clown when he gripes about his flute from the gem store, but many of us having problems keeping connected to the internet while playing?

Borlis Pass

Swedgin [FFT] – Norn Guard

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Posted by: Anasurimbor.5763

Anasurimbor.5763

Dropped in the middle of a fractals run again. hurrah.

Borlis Pass

Swedgin [FFT] – Norn Guard

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Posted by: Anasurimbor.5763

Anasurimbor.5763

only happened once yesterday, 3 times tonite so far. all my drivers are up to date, i’ve tried nearly all of the solutions put forward in the other threads about this, but i can’t figure out why it’s still going on. and 3 days without a reply from anyone..

Borlis Pass

Swedgin [FFT] – Norn Guard

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Posted by: Anasurimbor.5763

Anasurimbor.5763

New day, new update, same disconnection of my internet adapter, and only while running gw2.

…and still no response, when the front page is covered in new ones.

Borlis Pass

Swedgin [FFT] – Norn Guard

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hello Anasurimbor – These sorts of issues are hard to pinpoint because they’re often generalized since many people will experience similar issues, but there are so many different factors that this isn’t something that can simply be “fixed” without more information. If this was a widespread issue, this would be affecting everyone. As such, while it may be affecting a wide playerbase, each person’s issue isn’t necessarily the same.

Many people who have reported similar issues in the past, saw it resolved after another patch, or out of the blue, or contacted their ISP and had the issue resolved, or some general technical troubleshooting had resolved the issue.

So you can see, this isn’t something that an “official response” can really address as it’s not really an issue that is affecting all if not most of our players without some sort of trend where everything has the same “symptoms” and occurrences. As I’ve always said in these cases, please submit a techniacal support ticket (refer to the sticky thread) so that we can better assist whoever is experiencing this issue one on one. That way, if the issue does not appear to be on our end, this is a wealth of information that we’ll be able to provide to the appropriate departments that can look into it.

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Posted by: Anasurimbor.5763

Anasurimbor.5763

Hey, I wanna thank you for taking the time to answer. I guess I didn’t think about it being so hard to pin point. I have times that are better and worse as far as disconnection frequency, and I will submit a support ticket in order to have a more individual look at it.

Thanks again.

Borlis Pass

Swedgin [FFT] – Norn Guard

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Not a problem! We look forward to hearing from you

D/C net connect: An official response please.

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Posted by: SmallCat.7413

SmallCat.7413

every new update will have some chance to lag,this is my experience.for example,since the last update,wvw have a litttle lag: somgetime just stop 3-4 second, and then everything ok.