Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Perhaps the notes in this thread will help you. I suspect the situations are similar.
I believe you will hear from the team very soon.
I hope you actually hear from the team soon because I am also having trouble getting my issue resolved as well
Dude, I would seriously consider deleting this thread. Not only can I see your e-mail address and password length, but I can also see you have an interesting taste of bookmarks…
In fact, I would consider asking to having the e-mail address changed on your account, because an RMT bot to try and brute force your password.
Dude, I would seriously consider deleting this thread. Not only can I see your e-mail address and password length, but I can also see you have an interesting taste of bookmarks…
In fact, I would consider asking to having the e-mail address changed on your account, because an RMT bot to try and brute force your password.
I have to agree I would remove the thread for you safety
Im growing tired of dealing with support, My first mmorpg and ive already been hacked and now im being suspended for unreasonable things.
Regarding that message though, it is likely that support account does not exist.
When you create a game account it does not create a support account, you must create a seperate unique support account to contact support. When you contact support you can provide your gw2 account name.
Usually the support account is based on an mail address. Better still the mail address is different from the one used for the GW2 account. They don’t want to have something connected with the account, although you can use the same mail address. But the display name seems not a good idea.
And as suggested by the other people here, I would now ask for an email change as well. There are bad guys on this forum, they could use information gathered here to hack you again.
I changed my e-mail passwords and names right after i post this,
i also enterd both my e-mail adress and my game account name in support login. i wasnt sure wich one it was because both ended with same result.
They will look into this for you. Please don’t worry — it’ll get sorted out, I’m sure.
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