Dealing With Anet Support

Dealing With Anet Support

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Perhaps the notes in this thread will help you. I suspect the situations are similar.

I believe you will hear from the team very soon.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dealing With Anet Support

in Account & Technical Support

Posted by: Tugger.4102

Tugger.4102

I hope you actually hear from the team soon because I am also having trouble getting my issue resolved as well

Dealing With Anet Support

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

Dude, I would seriously consider deleting this thread. Not only can I see your e-mail address and password length, but I can also see you have an interesting taste of bookmarks…

In fact, I would consider asking to having the e-mail address changed on your account, because an RMT bot to try and brute force your password.

In GW2, Trading Post plays you!

Dealing With Anet Support

in Account & Technical Support

Posted by: Tugger.4102

Tugger.4102

Dude, I would seriously consider deleting this thread. Not only can I see your e-mail address and password length, but I can also see you have an interesting taste of bookmarks…

In fact, I would consider asking to having the e-mail address changed on your account, because an RMT bot to try and brute force your password.

I have to agree I would remove the thread for you safety

Dealing With Anet Support

in Account & Technical Support

Posted by: Draygo.9473

Draygo.9473

Im growing tired of dealing with support, My first mmorpg and ive already been hacked and now im being suspended for unreasonable things.

Regarding that message though, it is likely that support account does not exist.

When you create a game account it does not create a support account, you must create a seperate unique support account to contact support. When you contact support you can provide your gw2 account name.

Delarme
Apathy Inc [Ai]

Dealing With Anet Support

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Usually the support account is based on an mail address. Better still the mail address is different from the one used for the GW2 account. They don’t want to have something connected with the account, although you can use the same mail address. But the display name seems not a good idea.

And as suggested by the other people here, I would now ask for an email change as well. There are bad guys on this forum, they could use information gathered here to hack you again.

Dealing With Anet Support

in Account & Technical Support

Posted by: Quednau.7390

Quednau.7390

I changed my e-mail passwords and names right after i post this,

Darkhaven
[Qrew] Leader
Warrior

Dealing With Anet Support

in Account & Technical Support

Posted by: Quednau.7390

Quednau.7390

i also enterd both my e-mail adress and my game account name in support login. i wasnt sure wich one it was because both ended with same result.

Darkhaven
[Qrew] Leader
Warrior

Dealing With Anet Support

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

They will look into this for you. Please don’t worry — it’ll get sorted out, I’m sure.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet