Guild Wars 2

Mufflarn.2137:

I bought 10 keys about two hours ago and i still haven’t received them, is it normal that it takes this long or am I just missing something? :/

Oh no, you should have gotten you keys right away — usually within a few minutes. Is your in-game mailbox empty? There is a limit of 10 mails that sport the “envelope” icon, so you may need to delete a few to get your delivery.

If you truly have not received the transmittal mail after you’ve allowed a few hours (just in case the store is super busy), then I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Mufflarn.2137:

Oh i had reached my mail limit, thanks for the quick help!

Oh phew! Glad it’s all good for you now.

Brother Grimm.5176:

I see several of these each day. Is anyone looking into some sort of alert on the mail icon to tell players to empty their email? I would think this could save a lot of support costs as it seems to be the most common yet easily correctable issue I see in here.

Yes, I have it written and ready to go, but there are many layers of production — far more complex than my small contribution — that must take place before it can be implemented into the game. I know it’s coming, though!

Behellagh.1468:

Why don’t you just make Gem Store deliveries NOT count as personal email, they get deleted as soon as you claim the item you bought. Maybe even tabbing the e-mail box between event, personal and store?

Believe me, we have discussed many ways to address this issue, and I’m confident it will be addressed in the future. Brainstorming ideas can take place in the Suggestions Forum, if you wish, but doesn’t really have a place here in Account Support. Thanks for understanding.