Deleted a character with gem store items

Deleted a character with gem store items

in Account & Technical Support

Posted by: Xista.7391

Xista.7391

I deleted a low level character that had several gem store items on him by accident. Is there anyway for a character restore, item restore, or gem refund too happen?

In-game opinions of Skyhammer: http://i.imgur.com/FKymDjC.jpg

Deleted a character with gem store items

in Account & Technical Support

Posted by: ShiningSquirrel.3751

ShiningSquirrel.3751

There is no character restore or item restore option. The only restore option that is available is a complete account rollback, but that is given only if an account has been hacked.
You will need to open a support tick and explain the issue to them.
Top of page, support, then submit a request.

Deleted a character with gem store items

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Ok….there is no way to delete a character by accident (you have to confirm it and THEN type their name in to delete). If you forgot to move the items to your bank, just say so. Open a ticket and MAYBE Support can help you.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Deleted a character with gem store items

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We would not roll back an account for this reason — that’s a service offered only for a compromised (hacked) account. However, you’re welcome to contact Support to inquire about the GS items you deleted in error.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet