Deleting Letters That Contain Money
Everyone is going to think that we are completely daft, but I have to admit that the same exact thing happened to me when I first started playing. Unfortunately, I don’t think that there’s a way of getting the money back from the deleted letters.
Sadly, once a mail is deleted, we can’t get you back those coins.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
But…I’ve never been able to delete a letter that contains stuff. The ‘Delete’ button is always grayed out if the letter has anything in it.
Wait a minute. Isn’t the option to delete the mail grayed out unless you take all the money that’s in it?
I have never been able to delete any mail that had items/money in it.
(edited by Kanuahs.1296)
Same. The delete option is greyed out and unavailable if the mail contains anything other than text. I MUST accept the coin/items before I can delete the mail.
Well, that’s certainly good to know. I have been so cautious I never tried to delete or even looked in the general direction of the delete key when viewing mails with items.
Just verified — thanks guys!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
What happens if you don’t take the money and the mail “fades away”?
I noticed that mail disappears after some weeks, for example I wanted to keep all the map completed mails so I nevere deleted them but they disappeared.
What if those were quest mails with money?
I don’t think an email will fade away if it contains anything.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thanks for your answer
Ok that’s awesome because I noticed only some of the mail faded away but I didn’t know it was only the mail that lacked money. Thanks for the answer this helped a lot.