Deleting Letters That Contain Money

Deleting Letters That Contain Money

in Account & Technical Support

Posted by: Hiddekel.2057

Hiddekel.2057

What happens if a letter is deleted while it still contains money? Will I lose the money or will it automatically go to my bank/inventory?

I have been playing for a few weeks and just realized that when you complete the tasks (hearts) on the map that the letters NPCs send you contain money. I have never noticed the coins/take all button. Those letters are no longer available to me in the mail queue so I am wondering did I lose all of that money for the past few weeks.

Thanks for your help.

Deleting Letters That Contain Money

in Account & Technical Support

Posted by: Desova.5821

Desova.5821

Everyone is going to think that we are completely daft, but I have to admit that the same exact thing happened to me when I first started playing. Unfortunately, I don’t think that there’s a way of getting the money back from the deleted letters.

tasija trickshot | [LZZ] les zélateurs de zaun | arborstone

Deleting Letters That Contain Money

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

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Sadly, once a mail is deleted, we can’t get you back those coins.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Deleting Letters That Contain Money

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Posted by: Jaggedrain.6923

Jaggedrain.6923

But…I’ve never been able to delete a letter that contains stuff. The ‘Delete’ button is always grayed out if the letter has anything in it.

Deleting Letters That Contain Money

in Account & Technical Support

Posted by: Kanuahs.1296

Kanuahs.1296

Wait a minute. Isn’t the option to delete the mail grayed out unless you take all the money that’s in it?
I have never been able to delete any mail that had items/money in it.

(edited by Kanuahs.1296)

Deleting Letters That Contain Money

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Posted by: zaxziakohl.5243

zaxziakohl.5243

Same. The delete option is greyed out and unavailable if the mail contains anything other than text. I MUST accept the coin/items before I can delete the mail.

Deleting Letters That Contain Money

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Well, that’s certainly good to know. I have been so cautious I never tried to delete or even looked in the general direction of the delete key when viewing mails with items.

Just verified — thanks guys!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Deleting Letters That Contain Money

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Posted by: Yareon.2835

Yareon.2835

What happens if you don’t take the money and the mail “fades away”?
I noticed that mail disappears after some weeks, for example I wanted to keep all the map completed mails so I nevere deleted them but they disappeared.
What if those were quest mails with money?

Deleting Letters That Contain Money

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

I don’t think an email will fade away if it contains anything.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Deleting Letters That Contain Money

in Account & Technical Support

Posted by: Yareon.2835

Yareon.2835

Thanks for your answer

Deleting Letters That Contain Money

in Account & Technical Support

Posted by: Hiddekel.2057

Hiddekel.2057

Ok that’s awesome because I noticed only some of the mail faded away but I didn’t know it was only the mail that lacked money. Thanks for the answer this helped a lot.