Guild Wars 2

Hello my fiance take 2 × 10e paysafe card and used them for gem. the first card worked and got a delivery of 800 gems. the second card although used the same way no delivery of gem happened. we w8 24 hours – then made a ticket. still no answer 48 hours later. we are still wondering where the gems are and what else can we do. somebody can look on this ? i will be grateful for any help.

Also i want to ask the players or the support on forum about the ticket. i dont consider my self good in english but i do this at the ticket—} ask a question – billing information. is this correct way for my problem?

To log an official support ticket: (it seems you’ve done it correctly)

https://eu.support.guildwars2.com/

Click ask a question.

You’ll need to create a support account if you don’t have one already – your game account won’t work.
Log the support ticket with as much info as possible (and keep a copy of the reference numbers – although a copy will be sent to your email) From my experience they’ll help you as soon as they can…I’m sure you can appreciate (and especially since it is Easter) they must have A LOT of tickets to attend to…fret not, they will get to you.

I’d also do what they recommend and make sure you don’t have more than 10 messages in your in game inbox.

Good luck!

Hello gaile. i want to say thank u for ur responce and second… i played 10 years mmorpgs big names that cant refer here…. the best and quickest answers were here…. ur customer support is excellent….gz gyus keep it up!