Deny Access, improvments

Deny Access, improvments

in Account & Technical Support

Posted by: Abisha.9028

Abisha.9028

hi, why do Deny Access not work i get this cool mail, then when i see where it’s from and press Deny the browser gives a error.

is it not a lot smarter to standard deny access, but grand access by mail if a unknown IP try to log on a account?

with this small but effective measure against hackers.

Deny Access, improvments

in Account & Technical Support

Posted by: White Wolf.3291

White Wolf.3291

There is a time limit to allow/deny access to a different IP to enter in your account. If you don’t allow/deny access in that time limit (i think it’s about 5-10 minutes) the system will automatically deny access and you will get an error message.

Deny Access, improvments

in Account & Technical Support

Posted by: Abisha.9028

Abisha.9028

ah, thank you White Wolf
right to the point, and clear to understand.

think they sudden put it somewhere in their mail or something bet i not the only one with this question.

Deny Access, improvments

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Thanks for helping, White Wolf.

And you make a valid suggestions, Abisha. I’m working on that verbiage and I’ll see if we can add that, as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Deny Access, improvments

in Account & Technical Support

Posted by: Leiywen.2917

Leiywen.2917

I think the system need a serious look at, about 1 week ago my account was hacked, there was no notification that the password had been changed or that some one had tried to access my account from other region or IP.

Deny Access, improvments

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I think the system need a serious look at, about 1 week ago my account was hacked, there was no notification that the password had been changed or that some one had tried to access my account from other region or IP.

I suggest that if you are using authentication, you continue your discussions with Support and figure out why you were not notified. I hesitate to suggest this, but could you have allowed access by accident? Could the hacking have been by a known party (as in, someone in your family, a roomate or other person in your home who accessed through yours comp, a friend who knows your credentials)?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet