Deny Access, improvments
There is a time limit to allow/deny access to a different IP to enter in your account. If you don’t allow/deny access in that time limit (i think it’s about 5-10 minutes) the system will automatically deny access and you will get an error message.
ah, thank you White Wolf
right to the point, and clear to understand.
think they sudden put it somewhere in their mail or something bet i not the only one with this question.
Thanks for helping, White Wolf.
And you make a valid suggestions, Abisha. I’m working on that verbiage and I’ll see if we can add that, as well.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I think the system need a serious look at, about 1 week ago my account was hacked, there was no notification that the password had been changed or that some one had tried to access my account from other region or IP.
I think the system need a serious look at, about 1 week ago my account was hacked, there was no notification that the password had been changed or that some one had tried to access my account from other region or IP.
I suggest that if you are using authentication, you continue your discussions with Support and figure out why you were not notified. I hesitate to suggest this, but could you have allowed access by accident? Could the hacking have been by a known party (as in, someone in your family, a roomate or other person in your home who accessed through yours comp, a friend who knows your credentials)?
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet