Guild Wars 2

Hi there everyone. I’m writing here because I simply don’t know what to do anymore. I am really sad at the moment. I’ve returned to GW2 after a 15 Months break and started to enjoy the game again. I also wanted to buy the new expansion. So far so good. Last night, I was tinkering around with my old chars and created some new to get back into the game, I accidently deleted an old twink. That twink got all three account bound harvesting tools, which I realised about an hour later. 3k of gems or 30 bucks gone. I wrote to the Support and asked for some little help, I never did this beforer. All I’ve got was a premade answer with the notice, that it is impossible to restore items or characters. Really? Absolutely impossible? I mean, 30 Euro…I worked allmost a day for that (yeah I know…its not much payment). I am so sad and disappointed now. 3k gems are really really much for me and because of a little fault, which could allways happen to one, now everything is gone. I know it was my fault, but to err is human. I am that sad that I’m thinking about to quit again and therefore wont buy the expansion. Is there really no possibility? Some light at the end of the tunnel? Does anyone of you have ANY advices what I could do? I really want those items back or some kind of refund…if its not 3k maybe less…I don’t want to have lost all this money because of one little fault. Please help me.

Kind regards, Sebastian

Maybe you can ask support to do a rollback on your account, so it will restore everything you had before deleting that character. If the support answers with another premade answer keep trying until someone who knows what to do fixes your issue.

Maybe you should make a post on this forum https://forum-en.gw2archive.eu/forum/support/support

Thanks Casmurro, I will do so.

He can ask about an account rollback but the answer before this has always been they only do account rollbacks for compromised accounts, not for accounts where someone deleted a char or items.

The CS Team will not offer an account restoration for any purpose other than an unknown third-party compromise.

You can, if you so desire, update your original ticket and ask again about your Gem Store items, but the Team may not have the tools to accommodate your request.

Good luck.

Inculpatus cedo.9234:

The CS Team will not offer an account restoration for any purpose other than an unknown third-party compromise.

You can, if you so desire, update your original ticket and ask again about your Gem Store items, but the Team may not have the tools to accommodate your request.

Good luck.

Thanks, I will ask again. I really want those items back or at least some kind of refund…maybe 1500 gems if not the 3000…I am so sad about this. One kitten fault…I am so angry about my foolishness and so sad about the situation and the answer from the support.

Hi Seraphitan,

I haven’t played this game in a long time either, however as far as remember GEMS are not stored on your character but in your wallet which is shared across your entire account.

~Nitro

Doubt you’ll get a rollback or your items replaced but SilverWastes is still out there and there’s good gold to be made. Spend some time there, just a bit everyday maybe even meet some people have some fun and you will be able to replace the items you deleted in time and you’ll get back into the swing of the game. Good luck and don’t let this get you down go have some fun

Continue with support. Replay to the same email and make sure they know these are gem items. Others have got them back for this same reason.

simplesimon.2084:

Continue with support. Replay to the same email and make sure they know these are gem items. Others have got them back for this same reason.

Yeah I’d reply again to the customer support email, tell them what happened and be polite about it and let them know that it’s the three gemstore tools you’re wanting back. They can check your history and see that you did indeed buy them and they should be able to see your account and know you accidentally deleted those items.

CS can likely restore the gem purchased items that were on the deleted character (the perma-tools for example), but it is highly unlikely a rollback is going to happen (and they can’t restore a deleted character).

Just for clarity, you did not delete the character by accident but did not properly prepare the character for deletion. It is IMPOSSIBLE to delete a character by accident (you have to type in the character’s NAME to confirm the deletion). One can certainly make a mistake in the deletion process (I’ve done that myself), but classifying it as an “accident” is incorrect.

Heya folks, many thanks to GM Hans! He solved my problem and restored my deleted items. So amazing! Thanks thanks thanks

Good to hear.

15 char.

That is so encouraging to hear, wish I had tried the forum when I did pretty much the same thing