Hello dear people,
Today I got back from uni and wanted to play some guild wars 2, maybe do a Tequatl and a Wurm afterwards. I tried to log in but it said that my log-in credentials were wrong. I thought to myself that I might have forgotten my password so I requested a password change. I changed my password and after a few minutes I was able to log in, only to see my lastly played character totally naked, all bags gone, all equipment gone, and I was left with little more than 7 silver (out of about 240 gold). Please help me.
IGN: Ranos.3927
And the name of the character in question is: Yenna of Vengreberg
P.S. I want to point out that some of the stuff in the wardrobe were randomly placed in the bank or in the remaining space in my starter backpack of this character (such as the spinal blades rare version (I used to have equipped the exotic version)
Okay, so I checked my other characters and it seem more of a bug. My ranger is also without gear, however, the starter bag is filled with risen priests of balthazar ( I did not have more than 1 before) and my necro seems to have some of her equipment only not eqipped and far from complete.
Edit. Thanks for the email reminder, was not thinking straight…
Yes, you were hacked. You need to run a security sweep of your computer. When you are sure your computer is clean, change the password on your email in case he got into that. After that you can contact support at https://help.guildwars2.com/anonymous_requests/new You can ask for an account restoration (a rollback of the account to a time before the hack to recover lost items and gold).
Since you posted your email I recommend you get another email and switch your account to it. For all you know, hackers and gold sellers read these forums and noted that email to try for a hack later.
