Digital Deluxe Upgrade still in Gem Store after purchase
in Account & Technical Support
Posted by: Keith Weisshar.5720
(edited by Keith Weisshar.5720)
in Account & Technical Support
Posted by: Keith Weisshar.5720
Why is the Digital Deluxe Upgrade still in the Gem Shop even after purchasing the Digital Deluxe Upgrade and what happens if I purchase more Gems and then repurchase this upgrade?
(edited by Keith Weisshar.5720)
in Account & Technical Support
Posted by: Drintar.1246
Nothing happens you’ve already upgraded the account to a DDE account it would be the same as buying the DDE then buying another DDE and trying to apply the second DDE serial code. Nothing would happen other then the serial code on the account would change.
At this time I agree it’s probably a bug that the upgrade appears for A) people with DDE accounts and people who have already purchased the DDE not sure if CE people see it or not
in Account & Technical Support
Posted by: Keith Weisshar.5720
I have already upgraded for 2000 Gems, it doesn’t give a serial code, it applies the upgrade directly to the account. I could still buy more gem and spend another 2000 Gems in the Gem Store. Will I only lose the Gems and get nothing? Is this a bug that needs to be fixed. Should the Digital Deluxe Upgrade only be listed in the Gem Store for those who only have a standard account?
in Account & Technical Support
Posted by: Jayshua.5068
Same thing is happening to my wife and I.
in Account & Technical Support
Posted by: Drintar.1246
I have already upgraded for 2000 Gems, it doesn’t give a serial code, it applies the upgrade directly to the account. I could still buy more gem and spend another 2000 Gems in the Gem Store. Will I only lose the Gems and get nothing? Is this a bug that needs to be fixed. Should the Digital Deluxe Upgrade only be listed in the Gem Store for those who only have a standard account?
I assume it’s a bug yes you would spend the 2000 and get nothing the example I gave would have the same result. I don’t KNOW that it’s a bug but I assume it’s a bug to have it show for accounts that are DDE or possibly even CE accounts if they see it.
EDIT: In other words you already upgraded the account you can’t upgrade it a second time unless you bought a CE and applied the CE serial code. I would assume that would work but once you did that you would have the max level account so it wouldn’t be able to be upgraded.
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