Disconnect Frequently

Disconnect Frequently

in Account & Technical Support

Posted by: Zivorak.7895

Zivorak.7895

Hello! I am faced with a troubling networking error. Occasionally, at least once a day, I disconnect from the Guild Wars 2 servers. What makes this situation peculiar is that I do not disconnect from the internet, just GW2. Here is the error code, 58:11:5:504:101, any information/help I can get is much appreciated, if you need more info to help me solve this issue I would be glad to oblige.

Disconnect Frequently

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

Hi there Zivorak – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Disconnect Frequently

in Account & Technical Support

Posted by: Zivorak.7895

Zivorak.7895

Here you go!

Disconnect Frequently

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Hi Zivorak Thanks for the Game Advisor report! There’s a couple of things here that I’m noticing which could potentially be the cause of the issue (there are a few things which could cause error 58). First, make sure that when you launch the game that you’re right-clicking the executable and running as admin. Secondly, you have quite a few background applications enabled and to eliminate conflicting applications as being the cause of the issue, we like to suggest a Windows command known as Msconfig. You can do this by trying the steps below:

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

Lastly, I also noticed that port 6112 has come up as failed on one of the tests. You might want to double-check to ensure this port is completely open and accessible, inbound and outbound.