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Posted by: PHILIPANDGEREPHIL.5901

PHILIPANDGEREPHIL.5901

Hi can someone help me every 10-15 minutes i keep getting this error message that would kick me out of the game sometimes it happens randomly and most of the time I could not stay longer in WvW. This is the error message : A serious error has occured that prevent program from continuing to run. You can help us prevent this error from occuring in the future by reporting it to Arena Net.

—> Crash <—
OOM: Heap, bytes=30282988,
App: Gw2.exe
Cmdline:
BaseAddr: 003E0000
ProgramId: 101
Build: 48555
When: 2015-05-06T05:42:43Z 2015-05-05T22:42:43-07:00
Uptime: 0 days 0:25:42
Flags: 0

—> System <—
Name:
IpAddr:
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 6.1 (32 bit)

—> System Memory <—
Physical: 717MB/ 3030MB 23%
Paged: 2423MB/ 6060MB 39%
Virtual: 426MB/ 2047MB 20%
Load: 76%
CommitTotal: 3637MB
CommitLimit: 6060MB
CommitPeak: 4307MB
SystemCache: 520MB
HandleCount: 24341
ProcessCount: 79
ThreadCount: 1159

—> Process Memory <—
Private: 1069MB
WorkingSet: 925MB
PeakWorkingSet: 1466MB
PageFaults: 14123839

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×268 <—

—> Trace <—
Pc:007504de Fr:0609f690 Rt:007562b3 Arg:0136c1c4 40d43670 00000001 0609f71c
Pc:007562b3 Fr:0609f6a4 Rt:008757b8 Arg:00000000 2f89c578 00000002 2f89c570
Pc:008757b8 Fr:0609f71c Rt:00efe1cc Arg:0000001e 0136c058 0609f730 00000001
Pc:00efe1cc Fr:0609f73c Rt:00e97c59 Arg:2f89c578 a8f77247 2f89c570 00e97c15
Pc:00e97c59 Fr:0609f760 Rt:00a3c9bc Arg:00000002 00000010 05428010 00000010
Pc:00a3c9bc Fr:0609f788 Rt:00a3bf5b Arg:054278d0 054278d0 0609f7b0 00a37bf4
Pc:00a3bf5b Fr:0609f798 Rt:00a37bf4 Arg:00000010 00000010 00000010 00000001
Pc:00a37bf4 Fr:0609f7b0 Rt:00a391e5 Arg:00000010 0609f83c 0b8ab628 054284d8
Pc:00a391e5 Fr:0609f7e0 Rt:00a3b60f Arg:3d7bee98 008d1895 054284a0 05428810
Pc:00a3b60f Fr:0609f888 Rt:008cf8d9 Arg:054284a0 00000002 00000002 00000018
Pc:008cf8d9 Fr:0609f904 Rt:008d0bd2 Arg:7928f302 01d087bf 83eff9ec 00000001
Pc:008d0bd2 Fr:0609f944 Rt:008cf12f Arg:0547eff0 0547f0d8 007515de 00000000
Pc:008cf12f Fr:0609f964 Rt:008901c8 Arg:0547eff0 83eff934 00000000 0547f0d8
Pc:008901c8 Fr:0609f99c Rt:008902f0 Arg:00000000 0609f9b4 758aed6c 0547f0d8
Pc:008902f0 Fr:0609f9a8 Rt:758aed6c Arg:0547f0d8 0609f9f4 771e377b 0547f0d8
Pc:758aed6c Fr:0609f9b4 Rt:771e377b Arg:0547f0d8 71369ccb 00000000 00000000
Pc:771e377b Fr:0609f9f4 Rt:771e374e Arg:00890274 0547f0d8 00000000 00000000
Pc:771e374e Fr:0609fa0c Rt:00000000 Arg:00890274 0547f0d8 00000000 00000000

—> Thread registers <—
eax=0609f210 ebx=0609f64c ecx=011759d4 edx=0609f64c esi=7589f11a edi=00000000
eip=007504de esp=0609f634 ebp=0609f690
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200246

eax-32 0609F1F0 00000000 3a5f8140 0609f3a0 000004d4
eax-16 0609F200 0609f5c8 0609f260 74a4d36f 0609f210
eax 0 0609F210 80000003 00000000 00000000 74a4d36f
eax
16 0609F220 00000000 4c3276c0 00000045 00000114
eax+32 0609F230 ffffffff 4c3276cc 4c3276f0 4c32773c
eax+48 0609F240 0609f258 771a4f4d 0609f260 771a4f4d
ebx-32 0609F62C 83eff698 0609f690 007504e3 00000000
ebx-16 0609F63C 00000000 00000000 01ce14ec 0609f6d0
ebx 0 0609F64C 70616548 7962202c 3d736574 38323033
ebx
16 0609F65C 38383932 0609f600 70e2a188 4ecbfe50
ebx+32 0609F66C 00000318 00000000 00000005 40d43670
ebx+48 0609F67C 5c23a920 00000000 0609f698 758ac3d4
ecx-32 011759B4 3a643230 64323025 69460a0d 203a656c
ecx-16 011759C4 25287325 0a0d2975 0a0d7325 00000000
ecx 0 011759D4 2e5c2e2e 2e2e5c2e 726f435c 6c505c65
ecx
16 011759E4 6f667461 575c6d72 6f646e69 455c7377
ecx+32 011759F4 455c6578 726f7272 6578455c 6f727245
ecx+48 01175A04 70632e72 00000070 65637845 6f697470
edx-32 0609F62C 83eff698 0609f690 007504e3 00000000
edx-16 0609F63C 00000000 00000000 01ce14ec 0609f6d0
edx 0 0609F64C 70616548 7962202c 3d736574 38323033
edx
16 0609F65C 38383932 0609f600 70e2a188 4ecbfe50
edx+32 0609F66C 00000318 00000000 00000005 40d43670
edx+48 0609F67C 5c23a920 00000000 0609f698 758ac3d4
esi-32 7589F0F8 90909090 9825ff90 9075861d 90909090
esi-16 7589F108 909005eb ff909090 861c0c25 90909075
esi 0 7589F118 ff8b9090 5dec8b55 909005eb ff909090
esi
16 7589F128 861db025 90909075 186a9090 89f1d068
esi+32 7589F138 dacae875 4d830000 35ffffe4 75926010
esi+48 7589F148 13a015ff f6337586 33fc7589 7d8947ff

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PHILIPANDGEREPHIL.5901

—> Code <—
007504BE f6752257 68784917 018d45bc 6a4050e8 .u"WhxI…E.j@P.
007504CE 1e88ffff 83c4108d 55bc8d4e 05565656 ……..U..N.VVV
007504DE e81d8400 008b4dfc 8bc65f33 cd5ee8f6 ……M…3.^..
007504EE d813008b e55dc3cc cccccccc cccccccc …..]……….
007504FE ccccc705 00d75f01 01000000 c3cccccc ……
………
0075050E cccce9fb 410000cc cccccccc cccccccc ….A………..

—> Stack <—
0609F634 007504e3 00000000 00000000 00000000 ..u………….
0609F644 01ce14ec 0609f6d0 70616548 7962202c ……..Heap, by
0609F654 3d736574 38323033 38383932 0609f600 tes=30282988….
0609F664 70e2a188 4ecbfe50 00000318 00000000 …pP..N……..
0609F674 00000005 40d43670 5c23a920 00000000 ….p6.@ .#\….
0609F684 0609f698 758ac3d4 83eff638 0609f6a4 …….u8…….
0609F694 007562b3 0136c1c4 40d43670 00000001 .bu…6.p6..... 0609F6A4 0609f71c 008757b8 00000000 2f89c578 .....W......x../ 0609F6B4 00000002 2f89c570 00001000 00000008 ....p../........ 0609F6C4 0000003a 00000000 00000000 00000000 :............... 0609F6D4 00000000 00000000 00000100 00000000 ................ 0609F6E4 00000000 00000000 00000100 00000000 ................ 0609F6F4 00000000 00000000 00000100 00000000 ................ 0609F704 00000000 00000001 00000001 0136c1c4 ..............6. 0609F714 0000003c 40d43670 0609f73c 00efe1cc &lt;...p6.<…….
0609F724 0000001e 0136c058 0609f730 00000001 ….X.6.0…….
0609F734 40d43670 2f89c578 0609f760 00e97c59 p6.@x../`…Y|..
0609F744 2f89c578 a8f77247 2f89c570 00e97c15 x../Gr..p../.|..
0609F754 05428010 00000000 00000000 0609f788 ..B………….
0609F764 00a3c9bc 00000002 00000010 05428010 …………..B.
0609F774 00000010 05427fd4 00000001 00000000 ……B………
0609F784 00000001 0609f798 00a3bf5b 054278d0 ……..[….xB.
0609F794 054278d0 0609f7b0 00a37bf4 00000010 .xB……{……
0609F7A4 00000010 00000010 00000001 0609f7e0 …………….
0609F7B4 00a391e5 00000010 0609f83c 0b8ab628 ……..<…(…
0609F7C4 054284d8 3c83126f 3d7bee98 3d7bee98 ..B.o..<..{=..{=
0609F7D4 3d7bee98 3c83126f 3c83126f 0609f888 ..{=o..<o..<….
0609F7E4 00a3b60f 3d7bee98 008d1895 054284a0 ……{=……B.
0609F7F4 05428810 00000001 00000002 00000002 ..B………….
0609F804 00000018 0609f820 0609f828 05428810 …. …(…..B.
0609F814 00000002 0609f8d0 0000000c 00000000 …………….
0609F824 0b8ab638 00000000 054284d8 00000001 8………B…..
0609F834 05428734 054284a0 0b8ab634 054284d1 4.B…B.4…..B.
0609F844 0609f864 0074f007 05428748 008d1c63 d…..t.H.B.c…
0609F854 054284a0 00000000 00000000 0609f888 ..B………….
0609F864 0609f8a0 008cff8f 054284a0 00319c44 ……….B.D.1.
0609F874 00000001 05428720 00000000 0609f880 …. .B………
0609F884 83eff820 0609f904 008cf8d9 054284a0 ………….B.
0609F894 00000002 00000002 00000018 0609f8d0 …………….
0609F8A4 05428810 0547f0d8 00000001 00319c44 ..B…G…..D.1.
0609F8B4 a8f215b3 00000002 00000000 771c57d4 ………….W.w
0609F8C4 74a41876 00000000 74a4189f 7928f302 v..t…….t..(y
0609F8D4 01d087bf 00000010 00319c44 00000000 ……..D.1…..
0609F8E4 00000001 00000000 00000000 0547f0d8 …………..G.
0609F8F4 00319c44 0609f90c 0074eab0 83eff9ac D.1…….t…..
0609F904 0609f944 008d0bd2 7928f302 01d087bf D………(y….
0609F914 83eff9ec 00000001 00319c44 0547f0d8 ……..D.1…G.
0609F924 00000001 0547f0d8 0609f914 00000001 ……G………
0609F934 0609f98c 00890510 84b14fd0 00000000 ………O……
0609F944 0609f964 008cf12f 0547eff0 0547f0d8 d…/…..G…G.
0609F954 007515de 00000000 0547f0d8 00000000 ..u…….G…..
0609F964 0609f99c 008901c8 0547eff0 83eff934 ……….G.4…
0609F974 00000000 0547f0d8 0547f0d8 0547f0d8 ……G…G…G.
0609F984 0609f970 00895276 0609f9e4 00890510 p…vR……….
0609F994 84b13b18 00000000 0609f9a8 008902f0 .;…………..
0609F9A4 00000000 0609f9b4 758aed6c 0547f0d8 ……..l..u..G.
0609F9B4 0609f9f4 771e377b 0547f0d8 71369ccb ….{7.w..G…6q
0609F9C4 00000000 00000000 0547f0d8 00000000 ……….G…..
0609F9D4 00000000 00000000 0609f9c0 00000000 …………….
0609F9E4 ffffffff 7719e115 00227737 00000000 …….w7w"…..
0609F9F4 0609fa0c 771e374e 00890274 0547f0d8 ….N7.wt…..G.
0609FA04 00000000 00000000 00000000 00000000 …………….
0609FA14 00890274 0547f0d8 00000000 00000000 t…..G………
0609FA24 00000000 00000000 00000000 00000000 …………….

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Posted by: PHILIPANDGEREPHIL.5901

PHILIPANDGEREPHIL.5901

—> Error Logs <—
dn’t find missile launch point for gadget ‘0×1a231’.
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
Couldn’t find missile launch point for gadget ‘0×1a231’.
Couldn’t find missile launch point for gadget ‘0×1a231’.
Texture missing mip chain: 0×0265ff
Texture missing mip chain: 0×026605
Texture missing mip chain: 0×026606
Texture missing mip chain: 0×026602
Texture missing mip chain: 0×026604
Texture missing mip chain: 0×026603
Texture missing mip chain: 0×026601
Texture missing mip chain: 0×026600
Texture missing mip chain: 0×00d956
Texture missing mip chain: 0×00d95a
Texture missing mip chain: 0×00d95c
Couldn’t find missile launch point for gadget ‘0×1a231’.
Texture missing mip chain: 0×00ecaf
Texture ‘0×02fa4b’ dimensions too small
Loading ‘0’ texture failed
Texture ‘0×02fa4c’ dimensions too small
Texture ‘0×02fa43’ dimensions too small
Texture ‘0×02fa44’ dimensions too small
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
Model ‘0×09d1da’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Texture missing mip chain: 0×09db4f
Texture missing mip chain: 0×044ada
42 (0:9001:4410): Cli2PortalAuth, transaction timeout {#77}, {P+/Presence/SetWatch+STS/1.0}
42 (0:9001:4410): Cli2PortalAuth, transaction timeout {#78}, {P+/Presence/SetWatch+STS/1.0}
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Texture missing mip chain: 0×044ada
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0fc6
Version = 9.18.0013.0623
Description = NVIDIA GeForce GTX 650
Compat = 0×00100800
VidMem = 2048 MB

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

The problem is you are using a 32-bit Windows OS. You are running out of memory, as GW2 uses more than the 3GB allowed.

You can upgrade to 64-bit version (and add some RAM) and that should alleviate your problems.

Good luck.

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Posted by: PHILIPANDGEREPHIL.5901

PHILIPANDGEREPHIL.5901

Hi @Inculpatus cebo.9234 thanks so much for the reply at least I have some possible fix to my concern since honestly its been 4 days I submitted a ticket to Arenanet but haven’t heard anything from them. I might try to change my Windows OS to 64bit for the RAM since am running 16GB and 2.36GB usable would that be an issue. I did try the repair and re install using the CD but it did not make any difference at all.

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Ahh, if you have 16GB RAM, that should be sufficient. I could not see that from your report.

Good luck.

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Posted by: PHILIPANDGEREPHIL.5901

PHILIPANDGEREPHIL.5901

Yeah got no clue how to fix this mate, only now am working on changing my Win. OS to 64 bit hoping that would rectify the issue. The main problem is that I could only stay in the game 15 minutes or less than that or il be lucky to have a maximum of 20 minutes game play. Then I get DC, it happens most of the time if am on Wvw or boss hunt and sometimes even if am not on a crowded place it randomly occurs. i have more than enough requirements for the game to work, I even disable my anti v. and firewall and also did a repair, re-install the game twice using the CD as well as all of my drivers are up to date.

anyways thanks for your respond much appreciated.

Cheers!

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Your OOM errors are directly related to using a 32-bit OS. You can google the reason 32-bit systems get OOM errors, if you so desire.

Good luck.

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Posted by: PHILIPANDGEREPHIL.5901

PHILIPANDGEREPHIL.5901

Hello Mate,

I did follow your advised mate same thing its happening I could only last 15-20 min game play, whats wrong with this game. The support team from Arenanet already responded to my concerns sad thing though they just told me that they are aware of this and there is no estimated fix time. Am wondering why not all players are affected, whats wrong with my brand new PC with its latest specs. whats the difference with my PC to other players PC. Arenanet should have an answer for this.

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Posted by: tyu.9470

tyu.9470

If you actually did install 64bit OS and get this error again can you post it? As i am reading this it seems you are not good with computers and maybe you installed the wrong thing. (No offense)

Also..“brand new pc” with a gtx 650?

(edited by tyu.9470)