Guild Wars 2

I have been getting some weird disconnects lately. I read that with my GPU, I shouldn’t be playing this game. Oddly the game runs fairly well besides the fact of playing it all on low setting but it doesn’t bother me much.
I sent in a support ticket about this acouple days ago and still have not received a reply but I am in no rush; I know Anet is really busy. I have a Intel® HD Graphics 2000 chip but in the DxDiag it says Intel® HD Graphics Family but the intel.com website said it was a 2000. Anyway, when I sent in the ticket, before it was completely sent, a “Warning: These types of GPUs do not work with the game and are unplayable with the system.” and Intel 2000 was listed. I was thinking…Huh…the game works perfect for me besides a slight problem.
The game for me disconnects at various times. At some points I can get about 6 disconnects in 10 minutes. The error usually is “Cannot connect to client. Please do blah blah with firewall, router, or spyware.” I am thinking, maybe its my internet? I quickly lower the window and get on Google Chrome and I still have connection and working fast too. At some points it can last all day without a disconnect. 40% of all the “Cannot connect to client.” windows completely closes down the game and restarts it. About 2-3 times I had a crash report come up and about 3% of them acually said “Network problem detected” before disconnecting me.
Anyone want to shine some light on this problem?

Hello there,

The errors you’re receiving have, in fact, nothing to do with your graphics card or GPU.
This is a common error occurring to many people right now.

Would you please kindly tell me what antivirus or security program you have installed on your system?

And I really appreciate the way you posted this issue, I actually enjoyed reading it and I’m glad that you’re not complaining or rushing about things. So thanks for that!

Thanks Soulrez
I don’t have a downloaded antivirus software but I do have a security program by Microsoft called Microsoft Security Essentials. Other then that, I have nothing protecting my computer. Bad idea, I know, but I take care of my eletronics

Hello,

These are the instructions I gave to another player earlier today, they also had Microsoft Security Essentials installed on their computer.

First, try adding the path to Guild Wars 2 to the excluded list.
Steps:
1. Open the MSE console (double clicking the icon in your taskbar)
2. Click settings.
3. Go under Excluded Files and Locations.
4. Click browse, then find the path to Guild Wars 2.
If that didn’t solve it, try this:
1. Same step as above
2. Same step as above
3. Go under excluded processes, and type Gw2.exe
If you have a 64-bit computer, type Gw2.exe *32
If the problem persists or if you have any questions, feel free to PM me/post here.
Good luck!

Thanks so much!
I will give it a whirl and see how things spin!

For a 64-bit computer and typing GW2.exe *32, it requires that the end of it is of a .com, .exe, .scr. I will feel a bit dumb though if *32 ment something else.