Display Name in contact list
There can be same display names for different players, only the last numbers change, ask your friends to delete Xaras.4265 from friendlist and to Add Xaras.4267. Ask them to send an email to Xaras.4267 and see if it works.
I’m having the same problem. My friends delete me from contacts and re-add me but old number still shows up. How do I change this or update it?
ArenaNet Communications Manager
I think we will need to ask you to go ahead and submit a ticket about this. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Update on this: I tried to help the player ingame, i add him and i was able to email him, he received my email ingame, but their friends that already add him before couldn’t send him an email, even if they remove Xaras.4265 from the list and add Xaras.4267, it would still appear Xaras.4265. After awhile the support answered his ticket and told him that they just need to wait a few hours to the system to refresh/update.
(edited by White Wolf.3291)
Did you upgrade from a trial account to a full account when this happened? I know after the Lost Shores event several trial accounts had a similar issue upon upgrading.
I do believe it required support to fully resolve.