Display name change.

Display name change.

in Account & Technical Support

Posted by: Valentas.3164

Valentas.3164

Hello everyone,
So recently I got hacked. Hacker stole some gold, deleted all characters. Anyway when I got my account back (after 2 weeks -_-) I saw that my Forum name and name shown in character select has changed to Valentas.3164. Although my friends see my old Display name in their friend list. I contacted support, so they could change my Display name to my original. And they said that they can’t change it. It’s not possible.

Here’s a question : How the hell did hacker change my account name?

Display name change.

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Actually code is code, not being able to change it is a design flaw. lol
We’re not talking about rearranging planet mars, we’re talking about a display name. XD

Also are you sure it was the hacker who changed it?

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

Display name change.

in Account & Technical Support

Posted by: Valentas.3164

Valentas.3164

My name was ShadowNexus.numbers, but after I got it back it’s Valentas -_-

Display name change.

in Account & Technical Support

Posted by: Vain.7643

Vain.7643

did you get everything back? well aside from your name that is

The real trouble with reality is that there’s no background music.

Display name change.

in Account & Technical Support

Posted by: Calmwinds.4753

Calmwinds.4753

Whoa, how did the hacker change your display name? Something seems fishy. But yeah, totally agree with Loli, I can’t believe they can’t revert back your display name. We should be able to change them in the first place.

Display name change.

in Account & Technical Support

Posted by: Katz.5143

Katz.5143

Did they give you the wrong account back? It seems odd that your name could be changed once and not again.

It’s a kitten conspiracy. Kittens gonna be kittens. All is vain!

Display name change.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

As far as I understand it, this account was terminated due to an ownership dispute. This is a rare occurrence, but it does happen when two people can provide the a goodly amount of proofs of ownership and it’s impossible for us to determine with accuracy who actually purchased the account. When that is the case, we have no choice but to permanently close the account.

The name change you mention was part of the whole “disputed ownership” issue, and, that being said, this thread is rather moot, for the account is now closed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet