Guild Wars 2

So in Jan/Feb I bought a GW2 account for my little brother when it was on sale. But the account didn’t work when we tried to register it.

We sent in a ticket waited 2-3 weeks. Nothing changed/no response.

So we sent in a ticket to get it refunded. And still no refund.

Do I send in another ticket? Its been 5-6 months now.

It was on sale so I never really cared much about the $10, but my little brother is going on summer break and thought we’d try playing together.

Is there a site or a specific place I can get a response? I still have my ticket numbers from both times. Where do I get more help? Should I just send in a new ticket?

try posting your ticket number in here:
https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-1
it is for tickets that haven’t had a response in a while. it gets checked regularily by devs, and hopefully they can get you some help

kk, ty

/charr 15 min

Likely a ticket 5 or 6 months old has been closed. You can submit a new ticket using the ‘Support’ link above/below.

Be sure to read the Stickies about delayed or no response tickets.

Good luck.