Do Visa cards not work in this game?

Do Visa cards not work in this game?

in Account & Technical Support

Posted by: Obvious Shizzel.8974

Obvious Shizzel.8974

I attempted to buy ten gems the other day with my Visa card, two Visa cards in fact.
Sadly, they both failed.
I know they are working because I used the other card on something else but this is slowly becoming a pain.
I would like to know if I am doing anything wrong or what.

Do Visa cards not work in this game?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Oh we sure do take Visa! And yes, not having a valid card accepted is truly a pain, so I’m sorry you’re having this trouble.

You just posted, and I’m hoping this cleared up. One thing you might try is clicking the icon of the Visa on the order form. A few players have told me that enabled the purchase for them. Alternately, our support team is answering tickets really quickly, so I suggest that you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket. (And providing the last four of the two CC’s would be helpful here.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet