Guild Wars 2

Is this being worked on? I literally just got a response back from ANet from a e-mail I sent over 2 months ago. The e-mail agreed that the infraction was a mistake and removed it, but after 2 months, doesn’t it automatically clean itself off?

2 months seems very unacceptable for support responses.

May we please have a response from the staff on this. This seems like a major issue within the company. I’m not demanding anything, I’m just politely asking.

They have already said, that they will not publicly discuss the penalties and the internal rules about them. They simply don’t want the users to work around penalties. If you know in detail what will happen when, you tend to go to the margins but you won’t cross the line. In order to have a clean environment you keep shut up and the people are more careful.

At least that is what they want to achieve – as I understand it.

If you want an answer you should ask the special mail-address. But don’t count on getting an answer. No answer in guaranteed there or here.

Honest answer, I will doubt they will give a timeline to prevent the line walkers from pushing the limits. As to the response time, it wasn’t game breaking nor is it preventing players from playing so it will be low priority to be responded to. While I agree it took too long to answer, you coul still play. If you had an open ticket, there is a thread for unanswered support tickets that are older then 3 days and are welcome to use it when needed.

Michael.4791:

They have already said, that they will not publicly discuss the penalties and the internal rules about them. They simply don’t want the users to work around penalties. If you know in detail what will happen when, you tend to go to the margins but you won’t cross the line. In order to have a clean environment you keep shut up and the people are more careful.

At least that is what they want to achieve – as I understand it.

If you want an answer you should ask the special mail-address. But don’t count on getting an answer. No answer in guaranteed there or here.

Wow, you clearly didn’t even read the thread before posting.

If you are going to attack somebody who is giving answers, you will not survive long without getting into trouble again. So I guess that’s why you need to know how far you can go without being punished.
Good luck! You need it.

Hi,

An answer about how the infraction system works won’t be given, but you can have a look at our forum Code of Conduct for more information on the rules that have to be followed when posting on the forums.

Thanks for your understanding.