Guild Wars 2

Hello, so heres what happened, i LOVE the support team because theyre so helpful but after receiving a response from the support team, i replied to them hours later then deleted the replies because i didint put them above the line, then made a NEW reply which was above the line, i technically replied to their email around 8-10 hours later, will they still reply to me? They responded to my support ticket in only 2-3 hours but now they havent replied to my reply in over 12, im very paranoid that they wont ever reply again PLEASE HELP, also my email is [Mod edit: removed personal information]

Ardenwolfe.8590:

Depends on the issue, but they do typically reply . . . if your message wasn’t lost in cyberspace. That said, I’d reconsider putting my email on the forums in such a public way.

Instead, private message a GM here on the forums for an update.

Wait how do i private message a gm??

You may want to reconsider PMing a GM, unless specifically asked to: https://forum-en.gw2archive.eu/forum/support/support/Please-do-not-PM-Staff-Members-and-here-s-why

A few hours makes no difference on a reply; the CS Team doesn’t close a ticket until a couple of weeks with no reply has passed. You can always update your ticket at any time; just don’t create a duplicate ticket, as that will slow down the process and send you to the back of the queue.

Good luck.