Guild Wars 2

Right so baically i spend £20 on gems to get a total makeover kit and name change contract, which i purchased. It was quite late at night so when the mail didn’t come through right away i wondered if i’d somehow not confirmed it or whether it’d come through in the morning.

Anyway, the second time i definitely did it right. I don’t know whether they’re meant to appear in your account right away or not but i bought a name change contract at the same time and that went through right away. It isnt in my transaction history yet i have used my gems buying 2 total makeover kits for the sake of 1 spending my actual money. Somehow i don’t think that is actually fair, you know give my money to a business that cannot simply supply what i want to pay for? sort it out! i don’t spend my money on this game for no reason. infact to be fair because of your lack of a good system it would appear i bought two and get nothing with no transaction history. the gems went from my account. so where is my stuff?!?!?!!?

The forums can’t help you. You need to send in a ticket so they can actually look into your account and see what happened. Is your mailbox full? Sometimes you have to delete a message for the one with the BL items to even come in.

No process is 100% perfect. Start a ticket and I’m sure support will work it out with you. Coming on here and telling people to not buy gems is not a solution (just appears spiteful).

I’ve made dozens of gem purchase and never had an issue. I’ve even bought some items I can’t use and got a refund from support (so that process CAN work if you put in a bit of effort).