Guild Wars 2

Dear GW2,

I’ve recently decided to re-install Gw2, however the setup doesn’t seem to be working. Upon launching, I’m given “Download Failed! Please check your internet connection and try again.” messages. I’ve tried using google DNS, unistalling my anti-virus as well as making exceptions for the program in both windows and my anti-virus’ firewalls.

I’m not sure how to interpet the test I did. I would be extremely greatful if somebody could offer some input, I hope to get back into Gw2 very soon

Regards,

James Gibson

https://dl.dropbox.com/u/75231886/Guild%20Wars%202%20Test.txt

try running in cleanboot mode (See Part 1.1)

kirito.4138:

try running in cleanboot mode (See Part 1.1)

I think I’ve tried that (at least by disabling all of the windows services). By doing that, I stop my computer from using the wifi dongle to connect to the internet – so I still can’t download it.

Is doing a clean boot different from disabling all services?

there are window services, and there are also startup applications.
Something is blocking it, but your game advisor shows you are getting connections to the server.

I’ve followed the clean boot instructions areanet linked me too on the troubleshooting page – still not working.

Try clearing all your GW2 content in
My document and in C:\Users\<username>\AppData\Local\Temp