Guild Wars 2

Hello all!

After spending the last 17 hours trying to get this to work and contacting support, I seem to have hit a wall.

I bought the game through online download, waited the painful 3 hours for the 16gb client to download.. when it hit 100% (or 99.99999%), Download Failed! Please check your Internet Connection! (2).

So, I went online and read everything possible about this.

This is what I have already done (and communicated to NCsoft):

Disabled firewalls
I don’t run AVG but my current AV is disabled. (Uninstalled it)
Forwarded all ports.
Flushed DNS
Reseted IPconfig
I’m not using wifi
I’m not using a router
My internet is fine
I ran it as admin about 20 times.
I already tried repairing the files, several time.
Tried /clientport 80
Tried moving files around
Tried renaming my TMP to EXE (this one gave me a weird error, saying it’s not a 32 bit “allowed” application… )
I’m running Windows 7 64 bit
Ran MS Config disabling all except basic MS services
The launcher DOESN’T close, it just stays there with the “Download Failed” message.
Deleted the whole thing and re-downloaded it.
My computer is good enough to run Gw2 as well.
**In the Hijackthis log below, it lists HAMACHI. I already uninstalled it, the log is from before I unistalled it.

I’m gonna attach a Game Advisor and Hijackthis file.. if anyone has any ideas.. that would be fantastic..

Thank you in advance..

Just ran it in compatibility mode.. the DAT file is now 18gb.. but it still doesn’t work.

Now ran it in Safe Mode.. it doesn’t move from “DownloadinkittenB” and I have to force close it to actually close it.

Nothing works.

Help? =/ Don’t really want to ask for a refund..

Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:07:05 AM, on 11/3/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe
C:\Users\Will\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\SMC\802.11g Wireless PCI Adapter\SMC11GMonitor.exe
C:\Program Files\ASUS\TurboV EVO\TurboV_EVO.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\ASUS\Six Engine\SixEngine.exe
C:\Program Files\ASUS\TurboV EVO\TurboVHELP.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe
C:\Users\Will\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Programme\Skype\Phone\Skype.exe
C:\Program Files (x86)\Hama\Hama Webcam Suite\Magic-i Visual Effects 2\Magic-i Visual Effects.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Will\Downloads\HijackThis.exe
C:\Users\Will\AppData\Local\Google\Chrome\Application\chrome.exe

R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 – HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 – HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;127.0.0.1:9421;<local>
R0 – HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 – URLSearchHook: uTorrentBar Toolbar – {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} – C:\Program Files (x86)\uTorrentBar\prxtbuTo0.dll
F2 – REG:system.ini: UserInit=userinit.exe
O2 – BHO: AcroIEHelperStub – {18DF081C-E8AD-4283-A596-FA578C2EBDC3} – C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 – BHO: Java™ Plug-In SSV Helper – {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} – C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 – BHO: Windows Live ID-Anmelde-Hilfsprogramm – {9030D464-4C02-4ABF-8ECC-5164760863C6} – C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 – BHO: Windows Live Messenger Companion Helper – {9FDDE16B-836F-4806-AB1F-1455CBEFF289} – C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 – BHO: SkypeIEPluginBHO – {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} – C:\Programme\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 – BHO: uTorrentBar – {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} – C:\Program Files (x86)\uTorrentBar\prxtbuTo0.dll
O2 – BHO: Java™ Plug-In 2 SSV Helper – {DBC80044-A445-435b-BC74-9C25C1C588A9} – C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O3 – Toolbar: uTorrentBar Toolbar – {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} – C:\Program Files (x86)\uTorrentBar\prxtbuTo0.dll
O4 – HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
O4 – HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 – HKLM\..\Run: [TurboV EVO] “C:\Program Files\ASUS\TurboV EVO\TurboV_EVO.exe” -b
O4 – HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files (x86)\Common

Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 – HKLM\..\Run: [DivXUpdate] “C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe” /CHECKNOW
O4 – HKLM\..\Run: [iTunesHelper] “C:\Program Files (x86)\iTunes\iTunesHelper.exe”
O4 – HKLM\..\Run: [tvncontrol] “C:\Program Files (x86)\TightVNC\tvnserver.exe” -controlservice -slave
O4 – HKLM\..\Run: [DNS7reminder] “C:\Program Files (x86)\Nuance\NaturallySpeaking11\Ereg\Ereg.exe” -r "C:\ProgramData\Nuance\NaturallySpeaking11\Ereg.ini
O4 – HKLM\..\Run: [avgnt] “C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe” /min

Anyone…? Kinda desperate here

Do you have enough space on your drive?

Yes, 100gb free

Their download servers appear to be having issues today.. I cant even download the patch, it could be related, it may not be able to finish. When you are re-downloading it, does it start from 0% ? What does it do when you start it back up? You may want to uninstall the client completely with IOBIT uninstaller (its a free light program) and delete all the registry settings it find for GW2.. then re download the client and try again.. but then again the download server are broken right now, im getting 0kb/s. But my thought is that perhaps the download got corrupt along the way some how probably due to GW2 servers messing up.

The first time, it downloaded properly till 100%. When it hit 100%, “Download Failed, please check your internet connection”

Closed it and tried again, it goes from “Downloadinkittenb/0.0 kb… Download failed”

So, I went and resetted my modem (I don’t have a router, hub, etc etc, it’s cable directly to the modem).

Same thing.
Restarted my computer.
Same thing.
Did all above mentioned steps… same thing.

I even ran compatibility mode, it downloaded an extra 2gb and.. failed.

I also repaired the file several times, no results..

Try renaming the .dat file in the GW2 folder and relaunching the client

Program Files > Guild Wars 2 > Gw2.dat (rename to Gw2.dat.old).

It’s redownloading… from zero… So.. let’s see.

Exactly, have it redownload all over again and possibly get a non corrupted file.

I did this about 6 times before though..

ok, but did you delete everything related to GW2? and do a complete startover?

Yep, 6 times lol.

I’m completely puzzled at this, I’ve never had this problem before.

Nope, @ 100% again.. “Download Failed”.

Still no clue what to do here.. sigh

Not sure if you have done this or not update windows windows updater, and update direct X9 here. http://www.microsoft.com/en-us/download/details.aspx?id=35

I did yesterday, since I thought it was one possible problem.

I have a bit of experience with computers and networking, not professional experience ofc, but I usually sort this kind of problem myself.

This is the nastiest one I’ve encountered so far. I went as far as operating directly from the registry in safe mode to try and dl it.

Can you please attach Game Advisor text file from your system as it appears now. (but please, don’t copy-paste text into your post, but rather attach the file using “More posting and formatting options..” forum feature).

I know this is a very frustrating problem. At this point I can only suggest trying to use Google’s free DNS servers (instead of whatever you’re using now) to see if this makes any difference.

How would I go about using it? I’m attaching the game advisor file to this now.

Also, it really doesn’t make much sense. I have a 15bg DAT file which was downloaded fully.

To test, I went and downloaded a few other random games from other servers. There were no issues at all. It’s something NCsoft side blocking the final step of the installation..

i am having the same problem, i got the log from the arena.net launcher.

i downloaded it in different settings (no firewall, no anti-virus, no unecessary processes, etc.) but the launcher aways download the entire 15gb file and say the download failed… it can’t be the download got corrupted 7 times!

I ran the same thing as Kesvalk, here’s my log.

and there is no mention of error 2 on the support page too -_-

god, how can someone make a mmo structure so bad like this? never brought any game that don’t even let me download it!

I’m downloading a full client from somwhere else.. let’s hope this works.

if it works, please share the link with me, cuz the torrent i found don’t have a lot of seeds and is download VERY slowly…

just tried on another HD to be sure it was not because it was on a secondary one.

no dice…
can’t we have a official response please? like if there is a problem, or another way?
kitten, i decided on this game and not WoW because it don’t have a subscription but we have less support than a F2P game!!

Kesvalk, I fixed it.

You will not believe how kitten this is.

check this video..

Arn, i got it!
you need to really use the google open DNS…

https://developers.google.com/speed/public-dns/docs/using

here is the link to how you change it, i could download to 100% and i could play no problem, seems like some ISPs don’t like Guild Wars 2….

LOL, we fixed the problem each in a different way at the same time! XD

i would say “see you in-game” but i don’t even remember what server i choose :p

really Ashley, arena.net response is too slow, and the fact that there is NOTHING about this problem in the support page really tick me off.

you guys should fix this (at least the support page) ASAP =/

I had to lol this has been going on for 2 days then they fix it and you chime in.

It’s alright, they have other issues to work around.

It doesn’t make much sense we needed a DNS mask to fix it though..

FOR THOSE WHO HAVE TRIED EVERYTHING! (and if not please do try everything.)

Always running in Admin
MSConfig save boot
DNS flush
IPConfig reset
Winsock reset
and of course hooked directly to Modem
you’ve probably uninstalled a few questionable programs
all the while with AntiVirus and firewall disabled
and guess what? doesn’t matter what IP address your at,…
yes yes did the ‘-repair’ and all the others and submitted logs,.. (hack this, Game Advisor, etc…)

I found a fix!!!!!!!

Get the Gw2.dat file from a working game on another computer, overwrite it too the one on your computer.

Delete the Local.dat from your Documents / Guild Wars 2 folder.

Run the Gw2.exe -repair in Admin mode. (***Please refer to ‘Gw2.exe -repair’ in another forum log if you haven’t done it before, I’m just being general for those that have already been though all this.)

Presto!