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Posted by: YelloMit.7563

YelloMit.7563

I just bought the game today and tried to play it. So after it installs, it downloads about 5gb worth of stuff (I’m assuming patches) and when it hits 100%, I get a message at the bottom saying “Download Failed! Please check your internet connection and try again. (2)”

Any idea what it is? I’ve tried un-installing it and then starting all over again and it did the same thing. I have an attached picture of what I see.

(edited by YelloMit.7563)

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi YelloMit – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

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Posted by: YelloMit.7563

YelloMit.7563

Okay, I updated my original post with the text file of the test I did.

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Posted by: YelloMit.7563

YelloMit.7563

I’m still having issues with it. Nothing seems to be working. I updated my GPU and such, just in case it was that. Made sure my antivirus and firewall are allowing Guild Wars 2 to access the internet. I’m really stumped and I’m not overly tech-savvy.

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Posted by: Behellagh.1468

Behellagh.1468

Where are you trying to save it because both your drives are pretty full. And since I installed my copy of the game from a retail box I don’t know if the game installs in place or needs 2x the space for the game. The game does take up nearly 16GB of disk space.

We are heroes. This is what we do!

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Posted by: YelloMit.7563

YelloMit.7563

I have plenty of space in D drive, which is where I’m trying to save.

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Posted by: Behellagh.1468

Behellagh.1468

Well unless you cleared off some room from your D drive since you did that report and if the installer needs 2x the space to do the initial install (which like I said I’m not sure), then 31GB may not be enough.

Another possibility is the game is bootstrapping the new loader and some firewall or other security software is blocking it from running.

Again, I’m just tossing out ideas.

We are heroes. This is what we do!

RIP City of Heroes

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Posted by: YelloMit.7563

YelloMit.7563

The game is installed, it’s just the updates/patches I need to get, which is around 5 or 6gb. I should have enough space, otherwise it’d probably tell me so.

I have a feeling it might be related to security issues.

Thanks for trying to help. I’ll try to keep this updated.

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Posted by: YelloMit.7563

YelloMit.7563

I made a bit more room, so 48gb total. If that isn’t enough, I’d be very surprised.

(edited by YelloMit.7563)

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Posted by: Behellagh.1468

Behellagh.1468

Because the data file for the game is 16gb it doesn’t patch in place so it creates a new 16gb data file keeping the old one around until the patch succeeds.

And you probably should try to defrag your drive as performance can suffer with a 16gb file chopped up finely into 1000 fragments all over your hard drive. Excessive drive seeks suck performance, the primary reason why SSDs are so good.

I find that Auslogics free drive defragger faster and has more features (such as targeting specific folders) than the default one that comes with Windows 7.

We are heroes. This is what we do!

RIP City of Heroes

(edited by Behellagh.1468)

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Posted by: YelloMit.7563

YelloMit.7563

Alright, I will give that a go.

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Posted by: Behellagh.1468

Behellagh.1468

Good luck, I’m off to play some.

We are heroes. This is what we do!

RIP City of Heroes

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Posted by: YelloMit.7563

YelloMit.7563

My brother got it to work. He changed the DNS servers to Google and now it runs perfectly.

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Posted by: Moderator.1462

Moderator.1462

Hi everyone,

We are glad to see the problem is fixed. Enjoy the game!

This thread is closed.