Download speed, beyond reason.
Someone posted a trace route from Australia to Anet, and it had some hops between the two of you being really slow. You should also run one to see where the issue is, so you can actually blame the correct people.
Telling Anet your speed is slow isn’t going to get anything fixed. You have to show where the issue is so they can assist you, or tell you where the problem is so you can deal with it.
I’m a Moose, a ginger moose even.