Download troubleshooting fail

Download troubleshooting fail

in Account & Technical Support

Posted by: ironside.7650

ironside.7650

I have tried all the things that the tech support people have said.
turning off/on firewalls
sending reports from hackthis program
trying specific ports
growling at my isp (Who say its not their side)

My download wont stay running consistently enough to d/l such a large program. I can download other games/patches or items thru my download manager fine. So that leaves me to believe it has to be AN’s side.

If anyone has an alternate download option I would love to hear it, or I will not be able to play. Im at 3-4gb and I know this game is in the teens to 20’s in gig size.

HELP

p.s. I am not trying to disparage arenanet I just want it to be clear I have tried all I can and its out of my hands at this point

Download troubleshooting fail

in Account & Technical Support

Posted by: ironside.7650

ironside.7650

I have seen other posts showing Port 80 and other ports mentoned as the ports needed for connection to Anet.

will the following work or can this only be done one port at a time

“C:\Program Files (x86)\Guild Wars 2\Gw2.exe” /clientport 80, 443, 6112, 6600

Download troubleshooting fail

in Account & Technical Support

Posted by: Zagerus.8675

Zagerus.8675

You can try downloading BattlePing from: http://www.battleping.com/setup.php and see if that allows you to download the game more efficiently. You have to create an account (No email verification needed, it’s very quick), copy-paste in the activation code you get from the post register screen along with entering your credentials you just registered with, and then select and connect to a server that is near you.

BP does disconnect every 20 minutes but the Guild Wars 2 launcher should pick back up where it left off when you reconnect.

Download troubleshooting fail

in Account & Technical Support

Posted by: ironside.7650

ironside.7650

Strange question, I have downloaded about 3-4gb so far and yet the folder only shows 1.8gb. At the same time my disc shows about the 3-4gb the launcher does. Where did the rest go?

Download troubleshooting fail

in Account & Technical Support

Posted by: ironside.7650

ironside.7650

You can try downloading BattlePing from: http://www.battleping.com/setup.php and see if that allows you to download the game more efficiently. You have to create an account (No email verification needed, it’s very quick), copy-paste in the activation code you get from the post register screen along with entering your credentials you just registered with, and then select and connect to a server that is near you.

BP does disconnect every 20 minutes but the Guild Wars 2 launcher should pick back up where it left off when you reconnect.

Its only supposed to disconnect if your not a member. I did d/l it and try it but my connection still dropped to 0 for no apparent reason. Thanks for the help though

Download troubleshooting fail

in Account & Technical Support

Posted by: Shana Brightfire.4275

Shana Brightfire.4275

i reinstalled the game after a long absent from GW2 and i can’t seem to download the client or anything at all same like everyone here. Says internet not connected, what i did was go to network and sharing then click on change adapter setting, then right click your local area connection then click properties. Click on internet protocol version 4 then click it’s properties, click the box below that said use the following DNS server addresses the type 8.8.8.8 in the Preffered DNS server box and then type 8.8.4.4 on the Alternate DNS server box. Click ok then try to download your GW2 again, hopefully it will help you as it worked for me.