Downloaded Installer.. Crashes immediately

Downloaded Installer.. Crashes immediately

in Account & Technical Support

Posted by: RiPaulx.5293

RiPaulx.5293

Downloaded the installer, ran as administrator, crashes right when it opens. I have checked numerous other threads, tried redownloading the installer, moved the installer to desktop, many things with no luck.

—> Crash <—
Exception: c0000005
Memory at address 01ff0000 could not be read
App: Gw2.exe
Pid: 460
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 14816
Module: MSIMG32.dll
When: 2012-11-13T15:06:00Z 2012-11-13T10:06:00-05:00
Uptime: 0 days 0:00:00
Flags: 0

—> System <—
Name: RICHPAUL-PC
IpAddr: 72.19.67.125
Processors: 2 [AuthenticAMD:15:6:3]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 1341MB/ 2810MB 47%
Paged: 3303MB/ 5619MB 58%
Virtual: 3172MB/ 4095MB 77%
Load: 52%
CommitTotal: 2316MB
CommitLimit: 5619MB
CommitPeak: 3133MB
SystemCache: 1368MB
HandleCount: 18749
ProcessCount: 64
ThreadCount: 850

—> Process Memory <—
Private: 790MB
WorkingSet: 33MB
PeakWorkingSet: 38MB
PageFaults: 11803

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:00

—> World State <—
<WorldState/>

[DbgHelp.dll is C:\windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

— Deleted the rest if you need it to help me figure this out let me know Ill open the installer to crash it again :p

Downloaded Installer.. Crashes immediately

in Account & Technical Support

Posted by: HawkMeister.4758

HawkMeister.4758

The installer uses some fancy transparency crap to simply show that bitmap of the Sylvari chick for the downloader/installer/patcher.

The MSIMG32.dll is your problem here. Looks like yours is probably corrupted or broken. Google it.

BTW it may be a tumor, ah, sorry I mean virus.

Polish > hype