Dynamic IP and Email Authentication

Dynamic IP and Email Authentication

in Account & Technical Support

Posted by: Diablo.3416

Diablo.3416

Hello I am posting on behalf of a friend of mine that has recently bought the digital deluxe version of Guild Wars 2.

His problem is that he is from India and has a mobile broadband connection via a USB dongle and every time he tries to login to GW2 his IP changed because I’m assuming his ISP is setup to where he has dynamic IP’s so it is constantly changing on him.

I’m not sure if he can even disable email authentication anymore or not but he said he would like to keep it enabled for security purposes obviously.

Any help or suggestions?

ASRock H77M – Intel i5-3470 – G.Skill 8GB 1600MHz – HiS Radeon HD 7850 2GB

Dynamic IP and Email Authentication

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Eventually, the authentication process will learn the range of the dynamic IP addresses, and will cease to send notifications every time. It’s just a matter of time.

Good luck.

Dynamic IP and Email Authentication

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Mobile Authentication will eliminate the authentication emails but the Authorized Network issues will still remain. The authentication is just much easier.

Per above, you will eventually quit getting authentication (if you check the “remember” box) when you Network Range gets learned.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

(edited by Brother Grimm.5176)

Dynamic IP and Email Authentication

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Ic and BG have the scoop here. Naturally, if your friend needs assistance, he can submit a ticket and an agent will help. But I think this is a matter of “remembering” the approved range(s).

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dynamic IP and Email Authentication

in Account & Technical Support

Posted by: Diablo.3416

Diablo.3416

Thanks for the reply everyone. I have suggested him to do those following things except for submitting a ticket.

He said over his mobile usb dongle that his IP changes all the time. I think he said he has approved and remembered his IP authorizations atleast 6 times now. I will tell him to keep approving and hopefully all his dynamic IP’s can be remembered.

If he continues to have troubles I will get him to submit a ticket. Thank you again guys.

ASRock H77M – Intel i5-3470 – G.Skill 8GB 1600MHz – HiS Radeon HD 7850 2GB

Dynamic IP and Email Authentication

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

Unless he is actually moving locations, then the IP he is getting SHOULD be from the same subnet of his ISP and the authentication will eventually widen the authorized IP range to include his dynamic addresses. Is this a cell connection or some other form of wireless WAN?

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances