E-mail associated w/ account disabled

E-mail associated w/ account disabled

in Account & Technical Support

Posted by: luxymonsteri.1078

luxymonsteri.1078

So I contacted the support team about this problem buuuut they didn’t help much.

So, I accidentally deleted the whole e-mail account (thanks to intoxication and Google’s failed child security) associated with my GW2 account, so I for as an example, I can’t get the Order ID/invoice number which would be required for me to validate my identity so I could change the e-mail associated with my account. I’m really worried about some security issues that come with a legitimately dead mail.

Would I be still able to request for a change, or do I simply have to deal with this?

E-mail associated w/ account disabled

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Try it. I think that the support team will be helping to establish the ownership and in changing the email. Maybe there will be some problems in doing so, but they will try.

E-mail associated w/ account disabled

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist you. For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet