Guild Wars 2

Someone sent me an email saying that my account email had been changed, even though I have not requested this. I have already sent a request under support.

My reason for posting here is to say that I have, in fact, been able to log into my account (obviously, or I wouldn’t be posting here), and I must have simply miss-typed my password.

I am unsure whether this email sent to me is due to phishing, or if someone actually tried to change my email. Either way, I would like to know what the next step would be if someone is trying to gain access to my account.

A misspelled password would not result in an email change message. However, are you in a guild? Sounds like you might have been invited to the Edge of the Mists playtest. If so, this might be a ‘change’ to the account they created for you on the test server.

Also, you should have gotten an email before this one telling you about this email coming and what to do.

Please check this post for more info: https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged/page/16

Rajani Isa.6294:

A misspelled password would not result in an email change message. However, are you in a guild? Sounds like you might have been invited to the Edge of the Mists playtest. If so, this might be a ‘change’ to the account they created for you on the test server.

Why yes, I am in a guild, and I was invited to the Edge of the Mists playtest. However, I also received a separate email saying that my email was to be changed. This is what it said:
Your e-mail address has been changed. The next time you log in to your account, please use the new e-mail address.

To confirm this change, please click the link below.

https://account-dev.ncplatform.net/verify?userid=A3075346-BA62-E311-8368-AC162DC07815&sessid=38F91499-77B0-4CCA-825A-CA0A12447D50

If you didn’t request this change, please contact the Guild Wars Support Team immediately.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Once again, I never requested an email address change; I’m not sure what to do about this.

Read that first email. Also, check out that link Sandra posted, pages 16/17 are about emails for the Edge of the Mist play tests – which come in an initial email and an auto-generated one that seems to be the one you have It’s an email you can disregard, it’s simply part of them hooking you up to the test server.

Thank you, I read those forum posts. So apparently those emails sent out to players regarding a change in email were a mistake? A dev said that we should disregard that email, and just open the one for the Edge of the Mists.

Not a mistake, just unnecessary. To enable you to join the test, they had to make you an account on the test server. That was part of the process.