Email Auth broke & support page unsecure
The support link on the forum is buggy. If you go to the GW2 main page and follow the link there it should work. Or for the direct link to submit a ticket:
The Burninator
(edited by JustTrogdor.7892)
Thanks for the info! I was able to put in a ticket from that link.
Hello, we have a few accounts in the house… what can I say, ANET takes a lot of our money.
Anyway, one has email auth and it keeps failing. On the game it doesn’t say why but when I tried to log into the account on the website it says that the auth code is expired… but it’s under 30 seconds old. An account here with SMS has no problems. I wish we could SMS auth the other account but that would require 2 accounts to share a phone number and the system won’t allow that.
Also, I tried to click the above link for support and Firefox blocks it, saying that it’s not secure and is not configured correctly.
You guys okay over there?
I had this problem before if trying to auth on the website itself – i had to clear my cookies. if it is from the launcher however I don’t know about dealing with that one sorry.
PS – are you sure they can’t share a number? I think they might be able to
(edited by DemonSeed.3528)
Email Auth broke & support page unsecure
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Can I use the same phone number to authenticate multiple accounts?
Yes! You can use the same phone number for as many accounts as you like.
From the Knowledge Base: https://help.guildwars2.com/hc/en-us/articles/230429447
Good luck.
Just remove the language prefix from the URL, and press Enter:
Wrong: https://en.support.guildwars2.com
Correct: https://support.guildwars2.com
It will lead you to the support page without causing said issue.