Email Authentication woes

Email Authentication woes

in Account & Technical Support

Posted by: tzimm.4651

tzimm.4651

Every time I log in I must do email authentication. This would be fine, except that half the time I don’t get the email.

For example, to post this message, I attempted to log in to the site at 6:45 pm EST and did not get an email, so I tried again at 7:01 pm EST.

After posting this message, I’ll attempt to log in to the game. I expect this to take several tries and 15-45 minutes (as it has the last 3 times I’ve played).

My significant other plays in the same room on the same connection and same email provider (different gw2 account and different email account) and does not have this problem.

Email Authentication woes

in Account & Technical Support

Posted by: zbrkesbr.4173

zbrkesbr.4173

Have you tried to add noreply@guildwars2.com to white list or just check you email settings if you have some kind of spam protection enabled? Or contact your email support about this issue.

War doesn’t determine who is right, only who is left.

Email Authentication woes

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

It could be that the system recognizes your specific IP and it is on a “white list” that means you will not be asked to authorize it again.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet