Email Change and odd response from Support

Email Change and odd response from Support

in Account & Technical Support

Posted by: Premixed.4567

Premixed.4567

[Incident:130304-000546]?

I just tried to submit a ticket to change my email address / account name as per instruction on these forums. I am pretty sure the email is verified.

I got this Auto response:
“IMPORTANT: YOU WILL NOT RECEIVE AN ADDITIONAL RESPONSE TO THIS E-MAIL UNLESS YOU UPDATE YOUR QUESTION.
At times, there is a delay on e-mail verification codes to Hotmail® / Live® / MSN® addresses. During these times, it can take up to 48 hours for an e-mail verification code to arrive.
If you are not receiving your verification code and are contacting us from a Hotmail® / Live® / MSN® address, the fastest solution is to try using an e-mail address that is not provided by Hotmail on your account.
You can also try adding support@ncsoft.com to your list of safe senders, though this isn’t always helpful.
If you do not change the e-mail address on your account, you can expect to receive your e-mail verification code within 48 hours.”

I cant seem to log into the support page with my normal log-in.

I am so confused about what is going on here, I just want a simple email change…

Email Change and odd response from Support

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Ok, so just reply to that email and say that you still need help.

I grant you, that message is daunting, and I’m going to see if we can change that. Letting people know there may be issues with certain email accounts is all fine and well, but I’ve been grousing about making our players ask a second time for help. I am not the be-all and end-all of decision makers, and there may be some reason we must answer in that way, but I’d really like to aim away from it.

In the meantime, just update through email, if you wish, or via the support page. Remember your support and game accounts may have different credentials, so you may be able to access using a different user name or password.

Best of luck! If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email Change and odd response from Support

in Account & Technical Support

Posted by: Premixed.4567

Premixed.4567

Thanks, I’ll reply through email.

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