Email Verification

Email Verification

in Account & Technical Support

Posted by: Ezviir.5031

Ezviir.5031

Q:

Just a quick question for the support of ANet:

Is there a way to disable email verification for my account?

Explanation:

For the longest time, my launcher asked me to confirm my email address, but when I would click on ok for the link to be sent, the link inside of my email would be bad. Too old of a link if I remember the error correctly. Tonight it finally accepted me verifying my email.

When I logged in, it said that since I was signed up for email verification, I had to click on a link that was sent to my email, since I was connecting from a “new” ip address. I would love to have this removed, I don’t recall “signing up” for this. I connect my pc to the internet with a Sprint Mobile Broadband 3G Hotspot (Cable/Fiber is not available in my area) so I have a dynamic ip. With it always changing, always showing me as being somewhere else (It says, for example, that I am in Monroe, MI when I live in Northern Kentucky) it becomes very tedious to have to continue to do email verification. I had this same issue on both Rift and Tera.

Is there anything you guys (or gals) can do to help me? Or am I doomed to always load up my email client whenever I want to play?

I understand the worry that people have with having their accounts hacked, but I feel that I will be alright. I do not need to click a link verifying each login to my account. If someone decides to take the time to hack my account for all the great “loot” that I have, it is their loss. I have a 76 thief that I guess you could make a few silver off of his equips.

Basically it is a game, not a vault. Please allow me to connect without retina scans if possible.

/rant. Sorry, but I just can’t stand security measures that I feel do nothing but hinder my game experience.

Email Verification

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

You can make Anet or the game to “remember” the network, then you should only be asked if a new IP range gets into play.
BTW most players have dynamic IP, so most of them change IPs every day.

It is possible to remove the authentification, but it is not advisable. You have to write a support ticket to get it done.

Email Verification

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If you’re asked to verify every time you log in, that’s very odd. Even with a dynamic IP, you should have a range of “whitelisted” IPs that prevents you getting the request for verification each log-in. I suggests contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They can help you figure out what’s going on, or they can help you remove authentication, as you desire.

For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet