Email address as Display Name (client-side issue)

Email address as Display Name (client-side issue)

in Account & Technical Support

Posted by: Olof.7512

Olof.7512

Q:

My email address is displayed in my guild roster after my character’s name, can anyone else see it?

(edited by Moderator)

Email address as Display Name (client-side issue)

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

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A:

We have an extensive email thread about this internally, and this is a client-side issue, meaning you can see this information but others cannot. The programmers and testers have not been able to make the email address appear to anyone other than the account holder.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email address as Display Name (client-side issue)

in Account & Technical Support

Posted by: Beorn Saxon.4762

Beorn Saxon.4762

After the update yesterday, everywhere that my account name should show up, my email is displayed.

I was worried of people seeing my email and trying to hack it to reset my account password or something.

When I asked a friend, he said he could not see my email, but he could see his own.

I guess that’s okay, just weird, is it a bug? And for all those people that post pics and vids, now they will have to take extra time to blur out that info. It doesn’t feel safe for some odd reason.

Tarnished Coast
Critical Impact [Crit]

Email address as Display Name (client-side issue)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Could you kindly ask your guild members if they can see this? Because we know that occasionally the player him- or herself can see the email address, but we do not believe that this visibility extends beyond the player. Meaning, I can see my email address, but no one else can see it. So it’s a small visual oddity, but no big concern.

I’d really like to hear back from you after you ask your guild members or friends if they can see anything other than your display name.

Thanks for your help with this!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email address as Display Name (client-side issue)

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Posted by: Olof.7512

Olof.7512

I have asked and apparently no one can see it. Thanks for the response.

Email address as Display Name (client-side issue)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I have asked and apparently no one can see it. Thanks for the response.

That’s really good to know, Olof, and thanks for updating us about this. We’d like to take care of that account owner display issue, but I guess it’s pretty clear that it’s not a big deal if it’s just you who is seeing your address, and so far, that’s all we’ve heard about (and it’s pretty unusual, at that).

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Email address as Display Name (client-side issue)

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Posted by: Unholey.3264

Unholey.3264

I was just about to make a thread on this as well. It seems new to me. Or at least I’ve never noticed it before. Figured it was caused my one of the recent updates. My guildies say they can’t see it, so it’s just me, as the guy above said.

Email address as Display Name (client-side issue)

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Posted by: Obsidian angel.9863

Obsidian angel.9863

I was about to make a thread on this until i had seen this however my email address could be seen by 1/4th of the people online at my guild which is rather worrying. Anybody else experiencing this? It seems like not everybody can see it except some.

Email address as Display Name (client-side issue)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I was about to make a thread on this until i had seen this however my email address could be seen by 1/4th of the people online at my guild which is rather worrying. Anybody else experiencing this? It seems like not everybody can see it except some.

That is not at all intended. If we could get screenshots from that guild member showing that he/she can see your email address, it would help us greatly in analyzing this. As I mentioned, we believed this was a user display issue, so we’d like to know more.

I will Private Message you now, to enable you to get any screenshots that guild members are able and willing to send me.

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email address as Display Name (client-side issue)

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Posted by: Galdamir.4026

Galdamir.4026

I noticed the same issue on the character screen last night and this evening have seen my email address in the guild roster, have check with the few guild members online who cannot see it but will check again tomorrow if more are about

Email address as Display Name (client-side issue)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I noticed the same issue on the character screen last night and this evening have seen my email address in the guild roster, have check with the few guild members online who cannot see it but will check again tomorrow if more are about

Sure, please do ask. It’s unlikely that anyone but you will see the email address, but do let us know if that’s the case! Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email address as Display Name (client-side issue)

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Posted by: TacticalSandwich.3564

TacticalSandwich.3564

I just had the same problem on my guild roster when I logged in tonight. I’ll check with the other guild members later to see if they can see my e-mail.

Edit: If it helps at all, I grabbed a screenshot of an error code that pops up right before my e-mail starts showing on the guild roster. I’ve already reset my router and changed around my security settings, but it hasn’t helped.

Attachments:

(edited by TacticalSandwich.3564)

Email address as Display Name (client-side issue)

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Posted by: thesocialshift.2406

thesocialshift.2406

My email was showing in my guild roster as well; along with anywhere else I usually see my account name (top of my contacts list, etc). I’m in a small guild and the one person online had a nickname set (that showed up fine). I exited the program then came back in 5 minutes and it was fixed. It happened again later in the night, seemed like after changing characters. Never happened to me before the patches.

Email address as Display Name (client-side issue)

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Posted by: iczek.9628

iczek.9628

I logged in tonight and my email address is shown next to my toon name in the guild window. That has never happened and I don’t what my email address revealed to others. Has anyone encountered this? I did submit a ticket.

Thank you,
iczek

Email address as Display Name (client-side issue)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I logged in tonight and my email address is shown next to my toon name in the guild window. That has never happened and I don’t what my email address revealed to others. Has anyone encountered this? I did submit a ticket.

Thank you,
iczek

As you can see (I merged this thread) a few other players have reported this. In all the reported cases, the player has confirmed that only he or she can see the email address — guild members cannot see it. In the other report, I’ve asked the reporting player to ask a guild member to take a screenshot and submit it, so we can see all the details.

We are looking into the anomaly, but so far it has been assessed as something that is not a major issue of concern as far as security. (This is because if only you see it, no worries. We’re still trying to gather info from those who feel that perhaps others can see the info.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email address as Display Name (client-side issue)

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Posted by: Daroon.1736

Daroon.1736

This happened to me as well yesterday afternoon. When I logged in later and checked it had reverted to my display name.

Email address as Display Name (client-side issue)

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Posted by: Preyar.6783

Preyar.6783

Happened to me too. It also displayed it in the login menu. A quick game restart fixed it and none of my guild mates could see it so it’s all good.

Wondrous Achiever \o/

Email address as Display Name (client-side issue)

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Posted by: Dazed Rabbit.7653

Dazed Rabbit.7653

This has also happened to me! I was worried at first that everyone who ever clicked on my character would have access to my personal e-mail address, but it turns out I’m the only one who can see it.

Email address as Display Name (client-side issue)

in Account & Technical Support

Posted by: wheelercub.8214

wheelercub.8214

Having the same problem here. Thanks for looking into this for us.

Email address as Display Name (client-side issue)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’re happy to research this, but all reports that I know about contain visuals only of the client-side issue. I haven’t yet (personally) see a screenshot of, say, a guild member showing that he could seen someone else’s email address. So at this point, given a lack of evidence to the contrary, we believe that this is not an issue, and that those who see their email addresses are the only ones seeing them.

If someone can establish different facts, we would be happy to look into this further.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email address as Display Name (client-side issue)

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Posted by: Yuki.4190

Yuki.4190

I also have this issue with a few extras to it…..

Not only is my email shown in the guild tab, I also have the problem of losing all information in the guild tab. It will show no players online and I am unable to do any maintenance to the guild.

I also lose all ability to use my chat. I can not see any Guild/Party or Whisper that may be in coming or out going. I get the error 42:1000:9001:4105:101 (which I know another member posted a picture of earlier)

The strange thing for me is it only happens in the evening! I can play all day time and it will work fine, but towards 6pm (uk time) I get the error and the above kicks in.

I run AVG and have the “Guild Wars 2 Special” option so I’m unsure if it’s a firewall or security issue like the error message tells me.

Email address as Display Name (client-side issue)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I also have this issue with a few extras to it…..

Not only is my email shown in the guild tab, I also have the problem of losing all information in the guild tab. It will show no players online and I am unable to do any maintenance to the guild.

I also lose all ability to use my chat. I can not see any Guild/Party or Whisper that may be in coming or out going. I get the error 42:1000:9001:4105:101 (which I know another member posted a picture of earlier)

The strange thing for me is it only happens in the evening! I can play all day time and it will work fine, but towards 6pm (uk time) I get the error and the above kicks in.

I run AVG and have the “Guild Wars 2 Special” option so I’m unsure if it’s a firewall or security issue like the error message tells me.

I would suggest that you submit a ticket or, at the least, post in the Technical Support Forum. The error code you described is monitored on that forum, and I think you may find answers there. If not, the TS Team is more than willing to help!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email address as Display Name (client-side issue)

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Posted by: THM.2036

THM.2036

I’ll like to add, that it not only shows up in the guild register, it displays it on the top right of my character selection screen as well. Haven’t verified if anyone else can see it in the guild register though.

Email address as Display Name (client-side issue)

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Posted by: Bean.1247

Bean.1247

I also have this issue with a few extras to it…..

The strange thing for me is it only happens in the evening! I can play all day time and it will work fine, but towards 6pm (uk time) I get the error and the above kicks in.

Just to say I am getting the same thing happening but one of the avenues that im investigating is throttling by my ISP (Orange) during peak times ie it happens to me between 6pm UK and 10/11 all other times are fine.

Sleep is a sign of caffeine deprivation !

Email address as Display Name (client-side issue)

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Posted by: Dismay.4729

Dismay.4729

Instead of my tradition account name it shows my email address. Does it only look that way to each individual? Is there a way to change it back?

Gurugant (Kaypud Guard)
DismÁy (Ele)
Teeheef (Bad Thief)

Email address as Display Name (client-side issue)

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Posted by: Tugger.4102

Tugger.4102

Instead of my tradition account name it shows my email address. Does it only look that way to each individual? Is there a way to change it back?

Are you talking about your account name being displayed in the guild window? If so they have said it is a bug. The good news is you are the only one who should be able to see it while everyone else should only be able to see your account name. If however your friends or guild members can see your email Anet said you should have them take a screen shot and send it in a big report. Hope that helps.

Email address as Display Name (client-side issue)

in Account & Technical Support

Posted by: khelavaster.8724

khelavaster.8724

I also have this issue with a few extras to it…..

Not only is my email shown in the guild tab, I also have the problem of losing all information in the guild tab. It will show no players online and I am unable to do any maintenance to the guild.

I also lose all ability to use my chat. I can not see any Guild/Party or Whisper that may be in coming or out going. I get the error 42:1000:9001:4105:101 (which I know another member posted a picture of earlier)

The strange thing for me is it only happens in the evening! I can play all day time and it will work fine, but towards 6pm (uk time) I get the error and the above kicks in.

I run AVG and have the “Guild Wars 2 Special” option so I’m unsure if it’s a firewall or security issue like the error message tells me.

same problem here with not being able to chat and getting that error message.

Email address as Display Name (client-side issue)

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Posted by: Michael.4791

Michael.4791

If you have more problems than just the mail adress showing up, you should put it in the sticky for guild problems in the bug section of this forum. They are collecting all other guild problems there.

Email address as Display Name (client-side issue)

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Posted by: Solid Gold.9310

Solid Gold.9310

Same thing here, email address showing, no error message, I don’t know if others can see it, but it BOTHERS me !!!!

Jumping puzzles, love them or hate them, I hate them. Thread killer.

Email address as Display Name (client-side issue)

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Posted by: Tony.7804

Tony.7804

Yeah, I got the same thing, I freaked out and asked two of my friends to see if they could see my e-mail, guess not?

Email address as Display Name (client-side issue)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Yeah, I got the same thing, I freaked out and asked two of my friends to see if they could see my e-mail, guess not?

Correct, they cannot see your email address — they will see your Display Name. If they say otherwise, I’d like to hear from them and see a screenshot. But we’ve been unable to determine that this is anything other than a client-side (your side, only) issue, meaning YOU see it but OTHERS do not.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email address as Display Name (client-side issue)

in Account & Technical Support

Posted by: Timze.7980

Timze.7980

I now have this very same problem and this happened to me after this maintenance we had today.

When we can expect the fix to be online? In the big february patch perhaps?

UPDATE: This seems to have fixed by itself. Logged in 2 hours later and now I can see my display name as it should be. Not sure what fixed it…

If you are reading this, you are only waisting your time!
Still reading this? You know there is something better to be done for sure. -.-’’

(edited by Timze.7980)

Email address as Display Name (client-side issue)

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Maintenance is no patch.

Email address as Display Name (client-side issue)

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Posted by: Timze.7980

Timze.7980

Maintenance is no patch.

Thx for your support in this problem, really helped us all.

If you are reading this, you are only waisting your time!
Still reading this? You know there is something better to be done for sure. -.-’’

(edited by Timze.7980)