Guild Wars 2

Hi
my friend today bought gw2 boxed version, he was in hurry so when he registered his game, he must made mistake about his email, because he didnt get any registration emails and he cannot log in to game with email address not found.. he already made ticket at support.. but 1 hour left and no one answer..

anyone know how to solve it faster? Thanks

btw I think he made mistake.. I dont know it. he is telling me he did everything right and he controlled it ..