Guild Wars 2 Forum - Account & Technical Support

Email after purchase

Hi there,
I just bought the game, but I did not receive an email afterwards, meaning that I cannot register my account and enjoy the game. (I am writing from a friend’s account.)

What can I do?

Regards

Email after purchase

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hi there. Have you checked your Junk and Spam folders? If you have checked those, and find you did not receive the email, then I suggest that you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet