Email authentication problem
Did your wife check the spam/junk/etc. folders? This Sticky may be helpful: https://forum-en.gw2archive.eu/forum/support/support/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262
If the problem persists, she can contact the CS Team for assistance. Top of Page – Support – Submit a Request.
Good luck.
Yup checked spam, done the contacts, (about 7 of em) and also put in a ticket which got an automated response but that was a yesturday
Then, the CS Team will attend to your ticket once it makes its way through the queue.
Good luck.
Thanks for your help
Not a problem, I’m sure the Team will be able to assist you. =)