Guild Wars 2

My friend recently received an email earlier saying about answering a survey and get 400 gems from noreply@guildwars2.com via survey monkey and I just want to ask if this email is legit or not so that others may notify about this email here is what my friend’s screenshot from his phone

Just wanted to see if anyone else did and if the email is genuine.

The title of the email is ‘Your Feedback is Valuable: Earn Gems and Help Shape Tyria!?’

and the address sent from was ‘noreply@gu?ildwars2.co?m via surveymonk?ey.com (member@surveymonkey.com’

In the email it offers 400 gems to those who fill out a quick survey.

Anyone know if this is fraudulent or genuinely from Anet?

I received the exact same e-mail and was also wondering whether it’s legit (noreply@guildwars2.com via member@surveymonkey.com). Every other GW2 related e-mail was sent from guildwars2@ncsoft.com, so it does seem rather suspicious.

surveymonkey is a legitimate site, and Anet has used them several times in the past. If the links point to surveymonkey.com, then it is probably legit.

Pretty sure it is not legit. I didn’t got this email on my legit gw2 email address.
Even the email address who get the scam emails hasn’t received this email yet.

I also received this email, but it ended up in my gmail spam.
So I didn’t really trust it and remember “If something is to good to be true, it probably is!”

I actually got the same email. And to be completely honest. I did do the survey. Nothing in or with it seemed to off to me. Checked the full header and everything went back to surveymonkey.com and it isn’t strange for a company to use them for these kinds of things. Also believe GW2 used them before for a survey as well.

So did it. Nothing strange happened. Questions where pretty straight forward and nothing strange. Email adress confirmation at the end as expected but nothing happened so far. Also haven’t received the gems either but i expect some delay with that is normal.

So yeah i expect it to be legit. I think it’s legit seeing the full header etc. But i’d love to see a cm’s response to this.

I received the same e-mail, hopefully someone can clear up its legitimacy.

Weird… I still haven’t got an email of this kind on my email linked to the GW2 account…
I still get the usual spam emails on my other email that was never linked to a GW2 account but it is not my fault those hackers are to stupid…
Hope this is a real survey and get the email too

Hey I want gems too, how can I participate? Didn’t get any mail

Michael Henninger.7451:

This survey is coming from us. =D

Collect thy gems!

/celebrate

Is it being sent out in batches? (or is it going to everyone?)

I wonder if this is just random selection or if it’s to people who participated in the Mists beta test.

checking email

Yeah… This should get sent out to the whole the active player base.

Michael Henninger.7451:

This survey is coming from us. =D

Collect thy gems!

/celebrate

Thanks for the response Michael i’ll keep looking forward to receiving them. Also.. Awesome idea to do this for the players.

thefantasticg.3984:

Yeah… This should get sent out to the whole the active player base.

That all depends on the contents of the survey and what Arenanet’s goal is for the survey.

Not even cool, I want my survey adn free gems.

Well glad it’s a real action Now all i have to do is wait until the mail man comes here

D: camps email… I want gems too!

ikr me too i Wonder why i didnt get one yet

I hope I can participate!

how come i did not get a survey ;P

Probably only a very few selected players have gotten the survey (and thus will get the gems).
Rather unfair (400 gems is really valuable those days), but so is life.

I don’t have a survey yet, but I havn’t participated in EotM that much after it’s initial release too.

But I do like the generous attitude ANet is showing these days (free stuff in the Gem Store and now free gems, even if only for a select few).

edit:

Here’s a not so wild assumption. They’re sending the surveys to the people who post the best and positive things on the official forums, negative feedback posters get nothing.

For what purpose?

So they preemptively filter out the negative (most valuable, if constructive) feedback.

That would be pretty stupid.

Here’s a not so wild assumption. They’re sending the surveys to the people who post the best and positive things on the official forums, negative feedback posters get nothing.

Yeah I also wanted to ask if this email will be sent to all players or just chosen ones I haven’t receive mine yet

I played a lot of EotM during the living story and I haven’t received this email. What are the qualifications? If those are met or there are none, then are these being sent out in waves? It would be a real shame if this were just to a select random assortment of people; it’d hardly be a representative survey of anything.

Nick.6972:

Here’s a not so wild assumption. They’re sending the surveys to the people who post the best and positive things on the official forums, negative feedback posters get nothing.

Then I should get a survey for sure! Hooray! But honestly, I believe you’re misguided.

They wouldn’t be conducting a survey as a marketing strategy. They’d be conducting a survey to actually learn stuff, in which case they’d want a large variety of player types.

Not to mention that they’re not going to hand pick people by spending thousands of hours reading the forums just so that they can get inaccurate information.

Nick.6972:

Here’s a not so wild assumption. They’re sending the surveys to the people who post the best and positive things on the official forums, negative feedback posters get nothing.

Every time they’ve ever sent out email it was staggered. Not everyone received it at the same time.

Lucky, no email for me yet

C’mon A-Net, bring it on!

If it’s a typical survey, it would have been send to a cross section of the playerbase, not the whole playerbase. similar to the Christmas cards. If you get it, congrats and fill it out. If you did not receive it, don’t whine about it.

Same no email yet

no email 4 me as well…

No survey for me either.

Awe I wanted to atleast take the surveeeeyyy

That’s so awful. You give 400 gems to some people, and everyone else is left to rot in the dust?

PowerCat.5738:

That’s so awful. You give 400 gems to some people, and everyone else is left to rot in the dust?

That’s how marketing works. You take a segment of a population, and base business decisions on the responses in that sample. When done properly, your results are pretty accurate. A business saves money by doing small sample sizes, rather than pay for an entire population. Gifts are not uncommon when it comes to taking a survey. It’s a small incentive to get someone to respond, but not big enough to influence the answers.

Michael Henninger.7451:

According to our marketing team, the e-mail went to a segment of players and was not intended for every player.

All the surveys have been distributed and if you did not receive such an e-mail in the last few days you were not in the current sampling and will not be receiving one this time around.

Aww I wanted to take the survey. Guess I’ll have to just take the gems instead…. … ..

….

…

..

>.>

Hmmmm,

Micheal, thanks for the update.
Just to give some feedback. I do understand why you select a portion off players. I also understand that you really need as many people that where invited to fill in the survey. So giving an ingame reward is good. I doubt that 400 gems is the right thing though. I think it should be something unique and non tradable.

For example I’m thinking bout a mini Taimi and Gollem. It would be unique, not tradable and desirable.

Every 1 year or so you can give the same item in game for free and replace it.

The effect would be that everyone would get the item, but filling in your survey means you get it before others.

This would prevent these kind of threads escalating (cause as, you have seen it will be in public anyway, and this thread was made with the right intentions).

I don’t see why you need to give some players a sizable bonus(400gems is about 34g to buy) and others nothing when you’ve got a forum to do the job well enough of telling you if an update sucks or not.

that’s outraging…

Lol pr blunder well I guess the thing for anet to do now is give everyone either the servery and the chance at 400 gems or just give everyone 400 gems.

While I understand the nature of such surveys I do tend to agree that 400 gems is a rather sizable reward just for filling out a survey. I can see why people would feel slighted for not getting such an offer even though it was sent out to random participants.

Oh goodie, some people get free stuff and others dont.. GG anet lol.

should open up the survey for everyone.

built it into the game engine, not via website.

give achievement points instead of gems.

everyone will be happy.

Random survey is random.

RNG strikes again!

+1 respect for free minis (just when I think there’s progress)

But then

-1 respect for giving gems to some players and not others

:-(

Azure Prower.8701:

Random survey is random.

RNG strikes again!

Got that right…I’m willing to wager that accounts that typically get everything will get these as well.