Guild Wars 2

Hi guys,

So I’ve been getting the 7:11:3:191:101 error every day for about a week. I submitted a GW2 tech support ticket, and it turns out I am suffering from packet loss.
I was asked to use Pingplotter and upon looking at the results, I am having 93% packet loss at “ae-3-80.edge6.Frankfurt1.level3.net”, IP address 4.69.154.38.

So, I’m deducing that neither I nor GW2 are responsible for my problems and instead it is this particular server the data is going through.

What do you guys think? Could anyone else with the same/similar problem who has ran Pingplotter confirm or refute what I’m saying?

Hi CrazyHazy I was having the same problem as you and the simple fix for me was having my ISP come out and it turned out to be a bad RJ45 connection when the ISP techs came out to install my FIOS. Its been one week so far and no more error code 7:11:3:191:101. The tech told me sometimes the connections in the RJ45 plastic come loose.

You can ping both of your DNS with he following command to see if you have packet lose between you and your ISP. In DOS CMD type ping -n 50 you’re DNS here then hit enter.

Okay, bumping my old thread. I’m still having this problem! I’ve followed the instructions MasterYoda gave me and there’s 0 packet loss between me and the DNS server. I’ve attached a screenshot of the PingPlotter output.

http://imgur.com/VcGcKc2

I really need help here, that 92.59% packet loss at a server that isn’t mine or Arenanet’s is a real problem

same problem here, packet lost at ae-3-80.edge6.Frankfurt1.level3.net 4.69.154.138, lags and dc as hell

Same thing in France with Free …

got same error . restarted playing 3 days ago. 1st day no problem. last two days I just cant play :L

I have the same problem from the UK ran a ping and seems to be a problem at 62.157.248.198 , again only been the last 2 nights and no problem with anything else other than gw2. and looking up that address gives me which could explain why it is an eu problem

IP: 62.157.248.198
Decimal: 1050540230
Hostname: 62.157.248.198
ISP: Deutsche Telekom AG
Organization: Deutsche Telekom AG

Game broken, fix please.

And I now have a response from Support saying it is my ISP’s fault…. which I really do not understand as it has only happened since the patch… so that is a huge coincidence in my eyes.

You must be on the same ISP as me then sianon, because i’m getting the same problems.

EE is my ISP…………… and trying to explain the problem to them is more painful than getting the disconnection notice from GW2, they are about as useful as a chocolate teapot.

Just as i thought, anet fix please.

are you on EE too proxo? as that would imply to me that they are throttling the connection at peak times.

And just for a laugh the support guy I spoke to at EE didnt understand how an online game worked, he thought you must play it on a web page….. someone pass the alcohol please, and the latest update is, this is beyond EE’s control and they cannot help with it, and support here say try a proxy, which I will try tomorrow night as I am about ready to go mad at this point

I’m also on EE / Orange and I’m having the exact same problem. However, where does the onus lie when you’re experiencing packet loss further down its travel route like in my example below? Is it still our ISP, or do we now need to get in contact with Level3.net?

I really don’t think we as individual players have much ‘clout’ with getting Level3.net to sort the problem; it would be nice if Anet could get involved at this stage as I’m sure they’d be listened to over us.

Actually Phil I have been doing the ping continuously tonight since I had the problem and after 11.30pm it seems to have stopped which is when EE’s traffic shaping stops, so I am guessing that is what the problem is as during the daytime I have no issues also, its just very odd that it has only started in the last two days. So I think in this case the onus does lie with EE, though they wont help much in this matter from what I could tell from my conversations with them tonight. As Support suggested to me I will try a proxy tomorrow night and see if this helps the issue

ArenaNet needs to sort their kitten out.
This craps never happened to me before until the last 2 weeks.

Same problem here in Italy… the IP that has problems is 10.227.1.21…i can play only after 00:00 am :| during the day is impossible

man; .dc countdown 30-60 sec

the same problem applies to me! please do something! italy u.u