Error Code=19:9:18:1803:101
http://help.guildwars2.com/anonymous_requests/new?ticket
Use that link to submit a ticket to a GM.
It takes a couple of days but the sooner you get it in the sooner you’ll be satisfied
When you submit your ticket, send screenshots too (if the form allows). The GM who contacts you will want screens of the error and what you’re doing just before it.
Good luck!!
(edited by avauntzero.9160)