Error Code 58:11:5:504

Error Code 58:11:5:504

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Posted by: Ukie.8617

Ukie.8617

This is the second day in a row that I have been unable to login and play the game. I get to the character selection screen and after selecting one and trying to play I get this error. I have done everything that has been listed so far, the “/clientport 80” trick, flushing dns, changing to google dns server, forwarding ports in my router, turning off antivirus and firewall, but nothing works. Please help!

Error Code 58:11:5:504

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Posted by: ZaxanRazor.6235

ZaxanRazor.6235

Are you in the EU?

Switzerland by any chance? This was one of the two errors I’ve been getting all day. This one less frequently.

Error Code 58:11:5:504

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Posted by: Ukie.8617

Ukie.8617

No, I am in America, East Coast, my characters are on the Ehmry Bay server.

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

Hi Ukie – Have you tried disabling your User Account Control?

Windows Vista:
1. Go to your Start Menu and then select the Control Panel.
2. Type “UAC” with the magnifying glass.
3. This will bring up a link below labeled “Turn User Account Control (UAC) on or off.” Click this link.
4. Uncheck “Use User Account Control (UAC) to help protect your computer.”
5. Click the “OK” button.

Windows 7:
1. Click on the Windows Start button.
2. In the search box type ‘UAC’.
3. Click on ‘Change User Account Control Settings’.
4. Move the slider down to ‘Never Notify’
5. Click the “OK” button.
6. You will then be prompted to reboot your computer.

Please reboot your computer at this time. Once your computer has rebooted please try logging into Guild Wars 2 again.

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Posted by: Ukie.8617

Ukie.8617

Thank you Ashley, that worked wonderfully!

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Glad to be of some help!

Error Code 58:11:5:504

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Posted by: Schezzar.9671

Schezzar.9671

hi there

i have the exact same error, nothing helped (/clientport 80” trick, flushing dns, forwarding ports in my router, turning off antivirus and firewall, uac off).

any further suggestions?

best regards

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Posted by: Ukie.8617

Ukie.8617

Have you tried changing your dns server? Also, try going into the properties of the shortcut and checking off “run as administrator”.

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Posted by: Schezzar.9671

Schezzar.9671

checking off “run as admin” didn’t help.
and changing my dns led to the problem that i am not able to connect to the patch server, so i’m not coming to the login screen anymore.
i recognized that the flushing comand is not working at all, maybe i’m doing it wrong`?

thanks for the help

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Posted by: Ukie.8617

Ukie.8617

Make sure that when you are using the command prompt that you are running it as an administrator.
Also, try out several dns servers, and configure them on both your LAN adapter and your wireless adapter if you happen to use one.
When you are configuring your IPv4 settings to change the dns server, make the new server (8.8.8.8) your preferred server and make your alternate dns server your default one (192.168.×.x, or w/e it happened to be).

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Posted by: Schezzar.9671

Schezzar.9671

changing dns server isn’t helping…
and the flushing worked, but still no positiv result
looking at my pingpath i’m not able to communicate with the anet servers…

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Posted by: Schezzar.9671

Schezzar.9671

hey there,
i found a temporary solution for me:
with pingzapper i am able to play the game; it simply redirects my route over another server to anet, ant it works fine!!

bump

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Posted by: Ishbaal.1503

Ishbaal.1503

I have been playing GW2 since release with 0 changes to my Internet connection and settings. Was playing a hour ago and now i have this error, and there was no changes to my settings that i know of. The only thing that i did was download newest version of Flash adobe, while game was alt tab. Have tried all of the above and it still does not allow me to get past the character select screen. I also tried the New shortcut solution and it also did not solve the problem. Any ideas?